Zenoti is hiring a
Senior Product Specialist in United States

Summary

The job involves working with customers to scope, plan, and implement the adoption of Zenoti software, handling customer on-boarding procedures, leading trainings and demos, driving proofs-of-concept and pilots for high-priority customers, identifying and mitigating risks, addressing customer issues, staying updated on product knowledge, and maintaining documentation. The required skills include excellent customer service and client management skills, strong communication skills, a software background, web design knowledge, logical and analytical problem-solving skills, ability to manage multiple projects, experience working with global remote teams, and eagerness to learn about the beauty and wellness industry.

Requirements

• Excellent customer service and client management skills
• Strong verbal and written communication skills, especially in the area of determining and communicating technical requirements in accessible terms when communicating with customers
• Ability to facilitate technical solution reviews with product management groups to meet customer needs
• Strong software background with ability to understand complex product functionality, design and technical issues
• Good working knowledge of web design using HTML, JavaScript, SQL Programming involving migrations from discrete data sources
• Strong logical, analytical and problem-solving skills
• Ability to manage and work across multiple projects at once; ability to learn new skills and operate in a fast-paced and changing environment
• Experience working with global remote teams
• Eagerness to learn about the opportunities and challenges in driving revenue in the beauty and wellness industry
• Bachelor’s degree in Computer Science, Information Systems or equivalent
• 5+ years of experience in software implementation, enterprise or CRM software, software development, design and/or support functions
• Proven track record in successful software implementations involving API and web services integrations, data analysis and data migration
• Experience driving technical discussions, discovery workshops with customers, and mapping business requirements to product functionality for maximum customer impact and understanding

Responsibilities

• Work with customers to scope, plan and implement the adoption of Zenoti software
• Independently handle customer on-boarding procedures while delivering excellent customer service
• Lead trainings and demos, conduct walk-throughs and solution reviews through excellent customer presentations
• Drive proofs-of-concept and pilots for high-priority and complex customers
• Proactively identify and mitigate significant risks, unknowns, and hindrances to implementation plans
• Address customer issues and concerns in a timely fashion to ensure customer satisfaction

Preferred Qualifications

Experience in the wellness/spa industry a plus

Benefits

• A competitive base salary, plus bonus
• Eligibility to receive equity through company Employee Stock Option Plan
• Supplementary medical, dental, and vision coverage
• Unlimited paid time off
• Flexible work hours
• Programs, classes and activities supporting your physical and mental wellbeing, led by Zenoti's dedicated Chief Wellness Officer