Senior Program Manager

Summary

Join Lead, a fintech building banking infrastructure, as a Senior Program Manager overseeing the lifecycle of Banking-as-a-Service (BaaS) fintech partnerships. You will lead meetings, manage program risks, create and maintain governance materials, manage reporting, and communicate progress to stakeholders. The role requires managing partner onboarding, evaluating operational processes, building scalable solutions, and maintaining awareness of regulatory developments. You will work independently and collaboratively with internal and external stakeholders, including C-suite executives and fintech founders. Success in this role demands strong communication, problem-solving, and adaptability in a fast-paced environment. Lead offers competitive compensation, comprehensive benefits, and a supportive work environment.

Requirements

• A bachelor's degree or equivalent
• 2 years of financial services experience
• At least 5 years of project or program management experience
• Experiencing working in technology, financial services or fintech
• Extremely detail oriented and able to confidently communicate with internal and external stakeholders
• An ability to distill complex issues into solvable and actionable tasks
• Ability to execute independently and work with team members of all levels
• Adaptability in an agile and fast-paced environment
• Intellectually curious with the self motivation to ask questions and problem solve

Responsibilities

• Lead and coordinate external and internal facing BaaS partnership meetings, inclusive of managing deliverables, action items, ongoing requests and tracking progress of BaaS Partner implementation
• Manage ongoing program management cross-functionally across all domain areas to ensure program risks or progress metrics are appropriately tracked
• Assist in the creation and maintenance of program and project management governance materials, including ongoing refinement of initial requests, due diligence, ongoing program management or other internal frameworks
• Assist in the creation and ongoing management of BaaS partnership metrics and reporting (including program onboarding status, dependencies or roadblocks)
• Manage communication of progress/status with the Executive Team, Program Leads and other project stakeholders both external and internal, including identifying project risks and facilitating mitigation of those risks
• Evaluate current operational processes and procedures to ensure compliance with industry best practices
• Build tactical and scalable solutions for operational teams to manage compliance tasks and risks
• Maintain awareness of regulatory developments, industry trends and roadmap decisions that may have an impact to the Bank or our partners
• Perform other duties as assigned

Benefits

• Competitive compensation based on experience, geographic location, and role
• Medical, Dental, Vision, Life, 401k Matching, and other wellness benefits, including FSA, HSA and HRA
• Paid parental leave
• Flexible vacation policy, including PTO and paid holidays
• A fun and challenging team environment in a dynamic industry with ample opportunities for career growth