Remote Senior Program Manager, Launch Operations
at Hootsuite

Summary

Join our PMO team as a Senior Program Manager to drive and manage new product and feature releases, ensuring proper program level planning is conducted.

Requirements

• Bachelor’s degree in a relevant field or related discipline
• Extensive working experience required to include at least 1 years of management experience or equivalent combination of education and experience
• 5+ years working in an enterprise software organization
• 1-2 years demonstrated real world experience executing release management practices
• Strong problem solving and the ability to partner with Product Managers, Engineers, Program Managers and other technical roles across the organization
• Delivering creative solutions in a fast-paced agile development environment and proven track record of shepherding deliverables from definition to release
• Experience with Agile processes, working with Agile teams and leveraging Agile tools in order to accomplish Launch Readiness Program goals
• Excellent facilitation, organization and collaboration skills
• Communication skills with both management and technical audiences
• Excellent analytical and organizational skills with keen attention to detail

Responsibilities

• Develop comprehensive project plans, outlining scope, goals, deliverables, and timelines for each activity required for the level of launch defined
• Drive communication with cross-functional teams to ensure alignment during the planning phase
• Continuously review and adjust plans as needed to accommodate changes in scope, resources, or priorities
• Implement a 'two-week sprint' mentality and schedule, promoting agile project management methodologies across business units that do not follow agile practices today
• Monitor progress and adjust execution strategies as needed to overcome obstacles and ensure timely delivery of launches
• Facilitate regular check-ins and updates with stakeholders to maintain alignment and visibility throughout the launch phases
• Establish and maintain standardized processes and guidelines for the launch operations program
• Conduct regular audits to ensure compliance with established governance policies and identify areas for improvement
• Provide ongoing training and support to team members in the adoption of best practices for launch planning and execution
• Collaborate with the delivery-focused Program Managers to develop and implement strategies to ensure alignment of timelines for cross-functional release schedules
• Share insights and lessons learned from previous launches to improve overall delivery processes
• Establish clear communication channels between program management and launch operations teams to ensure transparency and alignment
• Work closely with Product, Development, and Product Marketing leaders to coordinate the launch readiness program from planning through execution for all priorities
• Report on major and minor release timelines, alerting leadership of major impediments and raising visibility of progress or slowdowns
• Collaborate with leadership to develop and implement strategies to address business objectives and drive continuous improvement of the launch operations program
• Participate in strategic planning sessions to help shape and prioritize launch activities for the business unit
• Track all major launches across the organization in a consolidated way via reporting based on the identified deliverable timelines expected across all groups
• Utilize data gathering, analysis, and evaluation to create efficient, repeatable, and timely processes for managing launch readiness
• Perform risk management, defining and driving actions to address strategic concerns, gaps, issues, or risks such as delayed deliverables across the organization which would impact the customer experience of the launch
• Manage risks affecting release scope and schedule, and report on progress for all priorities with action plans for course correction
• Foster strong working relationships with individual contributors to senior-level stakeholders, both within the PMO and across the organization
• Drive projects requiring collaboration across various teams and ensure seamless end-to-end delivery for product and feature releases