Senior Program Manager - TA Optimization and Experience

Summary

Join Twilio's People Services and Innovation team as a Sr. Program Manager for Talent Acquisition Optimization and Experience. This role is crucial in enhancing Twilio's hiring culture globally by designing efficient recruiting processes. You will partner with the recruiting team, integrate cutting-edge tools, and lead cross-functional projects to improve talent acquisition. The position requires significant experience in talent acquisition, operations management, and process design. You will be responsible for implementing recruiting tools, overseeing testing, and providing strategic support. This remote role, based in Ontario, British Columbia, or Alberta, Canada, offers competitive pay and various benefits.

Requirements

• 7+ years in Talent Acquisition, TA Enablement or Operations in a global organization of 5K+ employees globally
• 7+ years of relevant experience in product management, operations management, or portfolio management
• Experience working with large-scale, sophisticated change and transformations including knowledge of change management best practices
• Previous experience in implementing TA Tools such as ATS or CRM tools
• High levels of resourcefulness, influence, organizational savviness, execution skills from strategy through implementation
• Demonstrated experience as a process designer, with the ability to create, document, and refine processes that enhance operational efficiency and effectiveness
• Proven experience in delivering global programs aligned with initiatives/projects with knowledge of Core Talent Acquisition tools and systems (Workday HCM and Greenhouse ATS required, Eightfold.ai or Visier is strongly preferred)
• Strong data management skills, including data analysis, data governance, and data reporting
• Strong business acumen and systems thinking
• Strong stakeholder management and effective communication skills. The ability to quickly build trust, navigate ambiguity, and exercise good judgment
• Innovative, creative thinking, with strong influencing, and conflict-resolution skills

Responsibilities

• Design, manage, and optimize end-to-end recruitment workflows, leveraging advanced process improvement methodologies to ensure efficiency, utilization of AI, scalability, and alignment with evolving organizational priorities
• Partner closely with the TA and key internal stakeholders to understand business needs and translate them into clear, actionable design requirements and plans that drive TA initiatives
• Drive the connective tissue and alignment across our operations, analytics, processes and technology strategy so that our priorities deliver and drive progress toward our strategic milestones
• Facilitate workshops and meetings amongst stakeholders to drive consensus and decisions in order to advance program goals
• Serve as the central liaison between TA and Tech teams, employing project management frameworks to drive effective communication, prioritize tasks, proactive risk management and deliver on complex, cross-functional initiatives within set timelines. Will be responsible for implementing recruiting tools and systems
• Oversee the testing and troubleshooting of new tools, systems, and processes to ensure successful implementation and adoption. Provide support and guidance throughout the implementation process
• Lead and manage cross-functional projects independently, driving initiatives from concept to execution while empowering partners to contribute to the project's success
• Provide strategic and operational support for Talent Acquisition and People Services Innovation Teams, including the development of key communications and presentations and enablement ensuring alignment with development of organizational goals
• Collaborate with COEs and other stakeholders to define project scope, goals, and deliverables, ensuring alignment with business objectives

Preferred Qualifications

• Formal training or experience in project or program management with a proven track record of successful execution
• Experience with different project management methodologies and tools (e.g., Agile, Scrum) to manage complex projects is beneficial
• Experience implementing skills based hiring

Benefits

• Competitive pay
• Generous time-off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program