Senior Program Manager

Summary

Join Spring Health, a leading mental healthcare provider, as a Senior Program Manager! In this role, you will lead complex initiatives across multiple service offerings, driving cross-functional program management. You will be responsible for project planning, resource allocation, and stakeholder engagement to ensure on-time and on-budget delivery. The ideal candidate possesses 5+ years of experience in operations or program management, a proven track record in a high-growth environment, and strong cross-functional collaboration skills. Spring Health offers a competitive total rewards package, including a comprehensive benefits program. This is an opportunity to make a significant impact on the mental healthcare landscape.

Requirements

• Bachelor’s degree or equivalent experience
• 5+ years of experience working in operations and/or program management
• Significant experience working cross-functionally in a matrix environment with a variety of different types of teams to drive forward the build and delivery of new service areas and optimizations in existing services
• Proven track record in translating business needs into scalable and impactful programs and solutions
• Strong execution bias who moves seamlessly between diving into the details and driving the strategic vision
• Proven ability to think holistically while being deeply analytical and detail-oriented
• Self starter who thrives when given autonomy; solution-focused mindset in constantly changing and ambiguous hyper-growth environments
• Experience with organizing and synthesizing data to tell a compelling story
• Expert relationship builder with the ability to build a rapport and trust with project stakeholders and senior leadership to achieve results and get projects across the finish line in a remote environment
• Highly organized and can successfully manage multiple projects and multiple work streams across different functions, in a fast paced environment
• Obsession with achieving your goals and relentless in pursuing them

Responsibilities

• Drive and own ongoing program management of complex initiatives, including project planning, resource allocation, timeline management and cross-functional stakeholder engagement to ensure on-time and on-budget delivery of launches and ongoing cross-functional initiatives with outcomes that delight the customer
• Strong focus on working with cross-functional teams to serve as the operational SME and drive forward the build and delivery of foundational and new service areas
• Drive on-time and on-budget delivery of designated program priorities
• Own the planning and overall success of key programs, alongside stellar day to day execution and delivery with cross-functional partners
• Build and maintain high quality project plans, ensuring adherence to deadlines and deliverables
• Own project progress and deploy strong risk management strategies, including early identification and implementation of effective mitigation strategies
• Support the set up of scalable processes for program tracking and KPI monitoring
• Drive the tracking and reporting of KPIs across your programs to measure the effectiveness and efficiency
• Build actionable insights to shape program strategy and delivery
• Support in the embedding of a data-driven culture across SpringWorks
• Build strong relationships across other departments, including other SpringWorks teams; Product and Engineering; Sales and Customer Success; Marketing and Legal, amongst others, to ensure seamless program execution and smooth integration of processes
• Collaborate with internal stakeholders to identify opportunities for process improvement and optimization

Preferred Qualifications

Experience in healthcare

Benefits

• Health, Dental, Vision benefits start on your first day at Spring
• You and your dependents also receive access to One Medical accounts
• HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• Competitive paid time off policies including vacation, sick leave and company holidays
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
• Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year
• $200 per year donation matching to support your favorite causes