Senior Project Manager

Summary

Join our growing team as a Senior Project Manager in Implementation! You will play a key role in shaping and establishing our project management practices from the ground up, focusing on customer onboarding. You will oversee the planning, execution, and successful go-live of software implementation projects with government customers. This role requires a self-starter with experience in setting up new systems and processes and a passion for driving customer success. The ideal candidate will have experience leading large-scale projects and ensuring efficient resource utilization. We offer a highly competitive compensation and benefits package, including remote work options.

Requirements

• Bachelor's Degree
• Proven experience (5+ years) as a Project Manager or similar role, preferably in a SaaS environment (GovTech experience ideal but not necessary), with demonstrable success in setting up project management functions from scratch
• Knowledge of all project aspects, including project initiation, planning, development, risk and budget management, execution and delivery
• Excellent understanding of project management principles
• Excellent organizational, leadership, decision-making, and communication skills
• Proficient in setting up & managing project management software tools
• Ability to manage multiple stakeholders and balance competing priorities
• Ability to manage stress and anxiety levels in complex and fast paced environments
• Problem-solving and conflict-resolution ability
• Proven ability to work independently and as part of a team; capable of effectively interacting with technical team members
• Prior usage of and familiarity with a PSA tool

Responsibilities

• Help architect end-to-end project management in customer onboarding – create and establish project management protocols and best practices from scratch, ensuring a scalable approach as the company grows
• Oversee all aspects of software implementation projects, from initiation through deployment, and ensure they are completed on time; over time, this will include future goals of being within scope and budget
• Coordinate with government customers to gather business requirements, define project scope, and set clear and achievable project objectives
• Develop comprehensive project plans involving all relevant stakeholders and ensuring technical feasibility and identify & monitor KPIs to track performance of projects
• Develop and provide executive-level presentations to include status updates, decision briefs, and planning recommendations
• Monitor and report on project progress regularly, addressing potential issues or risks, and suggesting mitigation strategies when necessary
• Foster positive relationships with government customers and stakeholders, ensuring open communication and setting expectations properly
• Ensure that all customer requirements are met, leading to successful acceptance and adoption of BS&A’s software
• Coordinate training for clients and their staff to ensure effective use of our technology
• Continually evaluate projects to ensure they are meeting company standards and preparing detailed progress reports for the management team
• Continuously aware of the delivery work in which BS&A is engaged, and able to collaborate with different functions within Customer Operations and with Account Executives to drive go-lives without delays and slippage

Preferred Qualifications

PMP or equivalent certification

Benefits

• This Role has the ability to be Remote
• Competitive pay
• Health Insurance – BCBS of Michigan – Employer-paid premium
• Health Savings Plan – Employer contributes 75%
• Dental Insurance – Employer-paid premium
• Vision Insurance – Employer-paid premium
• Retirement – 401(k) – Employer-paid
• Retirement – 401(k) – Employer matches 50% of team member contribution
• Paid Parental Leave
• Disability Insurance – Employer-paid premium
• Life Insurance – Employer-paid premium
• Generous PTO and Holiday Time
• Company-sponsored events