Senior Project Manager

Summary

Join Dayshape, an award-winning enterprise software scale-up, as a Senior Project Manager in our growing Professional Services team based remotely in/around Austin or the New Jersey Tri State Area. You will lead complex software implementation projects, manage a team of engineers and consultants, and ensure successful customer outcomes. This role requires proven experience in enterprise software implementation project management within large corporate organizations. You will be responsible for coordinating client workshops, managing project financials, and maintaining strong client relationships. Dayshape offers a competitive salary, generous vacation time, comprehensive healthcare, 401k, professional development funds, and a collaborative team environment.

Requirements

• Proven experience project managing the delivery of enterprise software implementations, and working with or within large corporate organisations
• Organised, detail-oriented, and disciplined when it comes to planning and controlling your projects
• Able to jump between different projects, prioritise, and quickly adapt to unexpected changes and complex problems
• Big picture aware, and renowned for spotting the icebergs nobody else has noticed
• Comfortable asking tough questions of the team and customer and holding them to account
• An excellent communicator, able to establish trust with and motivate just about anyone
• Service- and solution-minded to ensure we tackle challenges and create success for the customer
• Used to projects where winning “hearts and minds” is important, in a professional or enterprise environment
• A quick learner, you will enjoy getting a good grasp on the technical aspects of the software as well as understanding the value it brings to our customers
• Comfortable working in an environment where we’re still figuring some things out, coupled with a strong sense of initiative to suggest and implement improvements as we scale our business

Responsibilities

• Act as an internal escalation point to assist your team with any challenging issues or situations
• Define, refine and embed standard processes and tools for running Dayshape implementations
• Create and improve off-the-shelf process documentation for Dayshape implementations
• Contribute project updates to company All Hands meetings
• Mentor less experienced members of the team, ensuring you share your knowledge and experience and instil best practise ways of working
• Coordinate and present requirements gathering and configuration workshops to build an in-depth understanding of client processes and the problems that Dayshape will be solving
• Work with internal stakeholders to create Statement of Work documents, including detailed implementation plans with effort, cost and timelines
• Be the primary point of contact between the client and Dayshape, attending daily or weekly calls with the client as required to update on progress
• Manage customer expectations if we anticipate changes in timelines and/or budgets, maintaining the strong relationship with the client
• Demonstrate clear leadership and a sense of accountability, and instil confidence
• Create project status reports, to track the delivery of the project with regards to timelines, dependencies and risks
• Use Dayshape software internally to manage project financials and take accountability for the success of the project
• Be firm with the client and manage a tight scope, making concessions or changes intentionally and tracking dependencies closely
• Follow a change control process and coordinate with Finance to raise any necessary invoices for changes
• Work closely with the product and engineering teams to ensure that any critical development for this implementation is on track and fit for purpose
• Thoroughly understand Dayshape and how our customers use it, in order to propose the best solutions
• Work with our implementation consultants to manage the data migration process
• Coordinate planning and delivery of customer training
• Ultimately hand over the relationship to Customer Support and Account Management following the successful conclusion of the implementation

Benefits

• Starting salary $90,000 - $117,000 dependent on experience
• Generous allowance of 20 vacation days plus public holidays on top
• Vacation days increasing by 1 day each year of service to a maximum of 27 days
• Comprehensive healthcare plan
• 401K
• At least $1,400 per year to spend on professional and personal development
• Regular All Hands meeting for inspiration and over-communication
• Monthly team events (sometimes in-person, sometimes virtual)
• Innovation Week twice a year - a chance to experiment and work off-project
• Genuinely nice, smart people to work with, who are excited about growing our company