Senior Project Manager

Summary

Join Narvar as a Senior Project Manager and play a pivotal role in the successful implementation of our solutions for major retail clients. You will lead complex projects, ensuring seamless customer experiences from start to finish. Your expertise in project management and ability to manage diverse stakeholders will be crucial. You'll provide strategic advice to clients, maximizing product value and adoption. Effective communication and proactive risk management are essential. You will also contribute to improving our Professional Services practices. This role requires a strong command of project management principles and a customer-centric approach.

Requirements

• 8+ years of experience in customer-facing, enterprise-level software implementation, technical account management, consulting, or systems integration roles, ideally within a SaaS environment
• SaaS/Ecommerce/Retail experience is mandatory
• Highly organized and disciplined in reporting project progress, changes, and risks to all levels of stakeholders, including executives
• Ability to effectively communicate and build strong relationships with both technical and business stakeholders
• Deep expertise in managing global, multi-brand, large e-commerce projects, with a strong command of advanced project management principles (phasing, milestone tracking) and a focus on customer experience
• Ability to thrive in fast-paced environments, demonstrating exceptional time management, prioritization, and organizational skills while managing multiple complex projects simultaneously with meticulous attention to detail
• High accountability as an individual contributor and a key leader within a team
• Extensive, customer-centric experience with troubleshooting, post-launch monitoring, and comprehensive go-live support
• Executive-level interpersonal, project management, writing, communication, and problem-solving skills, including the ability to influence and negotiate
• Confidence in leading technical discussions on API connections, logistics/carrier integrations, and data transformation, and proficiency in reading JSON files (coding not required)
• Adeptness at building scalable playbooks and processes to significantly improve delivery efficiency and productivity

Responsibilities

• Manage highly complex, global, multi-brand, and multi-region projects end-to-end for our Strategic and Enterprise retailers, including comprehensive kickoff, detailed requirements-gathering, meticulous project planning, proactive risk and stakeholder management, precise milestone tracking, through to successful launch and post go-live hypercare support
• Lead cross-functional teams formed to onboard customers, including customer engineers and carrier engineers, and drive successful end-to-end delivery of projects, ensuring alignment and accountability
• Provide strategic and consultative advice to our customers to ensure successful integration with Narvar’s solutions while maximizing product time to value and adoption
• Communicate clearly, proactively, and effectively with executive-level customer contacts and internal teams to establish credibility, manage expectations, and ensure on-time project delivery
• Effectively manage escalations and complex scope changes, and lead the implementation of multi-phased projects or programs, including rigorous monitoring of project quality, adherence to timelines, hours allocation, risk mitigation, and performance metrics
• Proactively identify and provide innovative workarounds and out-of-the-box solutions where applicable to keep projects on track
• Drive continuous improvement within the best-in-class international Professional Services team via comprehensive documentation creation, process enhancements, and fostering an automation mindset
• Lead post-launch postmortems for critical knowledge sharing and organizational learning, identifying best practices and areas for improvement

Preferred Qualifications

Experience with retail, e-commerce platforms, order management systems (OMS), inventory management, warehouse management systems (WMS), transportation management systems (TMS), supply chain, or logistics is a significant plus

Benefits

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