Senior Project Manager

Summary

Join NICE's Professional Services team as a Project Manager, responsible for the entire project lifecycle, from initiation to closure. You will plan and manage project timelines, develop progress reports, and proactively manage scope changes. Building and maintaining strong business relationships is crucial. The role requires collecting customer sign-offs and conducting post-project reviews to identify areas for improvement. You will also develop best practices and reusable tools for project management. This is a chance to contribute to a market-leading company with a collaborative and creative environment.

Requirements

• Bachelor's degree in Business Management or related field or related work experience required
• 6+ years in a customer facing project management role delivering SaaS solutions
• Experience in call recording or telephony industry
• Strong project management skills in planning and coordination for timely delivery
• Good understanding of principles, theories, practices and techniques for managing project work load and analysis needed for key deliverables
• Understanding of technology and software development cycle
• Resource management skills
• Risk management skills
• Organized and comfortable planning several months in advance

Responsibilities

• Plan and schedule project timelines and milestones using appropriate tools and track deliverables
• Develop and deliver progress reports, proposals, requirements documentation, and presentations
• Proactively manage changes in project scope, identify potential crises, and devise contingency plans
• Build, develop, and grow any business relationships vital to the success of the project
• Collect sign-off confirming the customer's agreement on project completion and "acceptance"
• Conduct project post mortems and create a recommendations report in order to identify successful and unsuccessful project elements
• Develop best practices and reusable tools for project execution and management

Preferred Qualifications

PMI certification desired