Senior Project Manager

Summary

Join Rackspace Technology as a Project Manager IV and support multiple healthcare customer projects. You will engage with both Rackspace and client stakeholders, leading and executing projects using SCRUM methodology. This role offers the unique opportunity to support pre- and post-sales teams. You will be responsible for project scope, planning, monitoring, and execution, ensuring projects stay on schedule and within budget. The position is based in San Antonio, TX, with a hybrid work schedule (2 days in office, 3 days remote). You will manage project profitability, build client relationships, and contribute to Rackspace's methodology refinement.

Requirements

• 7+ years of project management experience preferably in managed services or hosting
• 5+ years of experience working on technology projects including one or more of the following: virtualization technologies, cloud platforms, application, platform migration, data, storage, network migration and/or management
• Must have a project management related certification for example PMP, PRINCE2, SCRUM, Agile, and/or SAFe
• Excellent all-round knowledge of cloud technologies, IT operations, and project management operations
• Enterprise-level proficiency in MS Office Suite and knowledge of other project management tools (JIRA, Confluence, Trello, etc.)

Responsibilities

• Manage project profitability, revenue, margins, and utilization by proactive forecasting and escalating any potential scope change or new revenue opportunities
• Maintain commercial responsibility for the project while building relationships with the customer to identify new opportunities to help them with their business problems
• Escalate any conflicting resource requirements that may affect delivery in a timely manner
• Build and maintain a network of cross-functional technical resources within Rackspace
• Contribute to the refinement of the Rackspace Professional Services methodology
• Effectively communicate upwards to senior management and stakeholders as well as downwards to project team resources
• Complete and adhere to RACI and hold people accountable for their responsibilities
• Accountable for the preparation of key project documents (PID, plans, logs, reports) and other key deliverables throughout the life of the project
• Proactively identify and manage project risks and issues, ensuring appropriate response plans are developed and executed
• Effectively manage changes to the project baseline by assessing project variance and evaluating impacts supported by the use of rigorous change control processes
• Monitor the delivery of project deliverables from third parties, both inside and external to Rackspace, tracking progress through communication with project members
• Prepare and present accurate reports on project progress and problems to Rackspace and client stakeholders
• Provide guidance for and assist with the creation of proposals, RFP/RFI responses, and Statements of Work (SoW)
• Participate in negotiating with customers or partners during contractual discussions

Preferred Qualifications

Previous experience of directly managing other PMs / Technical resources

Benefits

Hybrid work schedule: 2 days in office and 3 days remotely