Senior Project Manager

Summary

Join Veeva Systems, a leading life sciences industry cloud company, as a Senior Consultant in our Clin Data Professional Services team. You will play a key role in helping customers transform their clinical trial data and content management using the Vault CDMS platform. This remote position, primarily open to UK, France, or Germany-based candidates, requires deep project management and clinical trial expertise. You will lead project teams, manage customer relationships, and ensure successful implementations. The role involves significant client interaction, project planning, risk management, and mentoring junior team members. Veeva offers a flexible work environment and various benefits.

Requirements

• 5+ years’ direct experience working with EDC clinical software solutions in clinical operations and/or trial management in a project management/consultant role
• Working knowledge of Clinical Trial processes across pharmaceuticals, device, and/or biotech sectors, specifically as they relate to document and data collection
• Proven track record leading high-impact global system implementation programs for life sciences as a consultant, business or IT lead, and/or business sponsor for clinical systems
• Proven ability to manage diverse stakeholders and ensure delivery to a high degree of satisfaction
• Ability and willingness to “roll up your sleeves” to implement a clinical solution
• Ability to quickly understand business requirements
• Proven ability to work independently in a dynamic, fast-moving environment but also as part of a team
• Logical approach to problem-solving and excellent eye for detail
• Ability to manage multiple tasks and project deliverables
• Proven track record of meeting project timelines/deliverables and attention to detail, process, deadlines, and quality results
• Excellent verbal and written communication, interpersonal, and presentation skills
• Expert on life sciences compliance and computer systems validation requirements
• Ability to travel 25-30%

Responsibilities

• Understanding our customers’ data management challenges and clinical needs, establishing and maintaining project scope and timelines, project financials, and facilitating project communication to ensure a successful implementation based on the customers’ requirements
• Leading and mentoring talented project team members in implementing and configuring the solution
• Becoming a customer advocate, working closely with other Veeva teams (Product, Sales, Strategy) to ensure customer success today and in the future
• Primary customer liaison managing communication between the project team, customer, and internal stakeholders
• Track and communicate project status, plan issues, timelines, action items, and budgets
• Manage project scope respecting the customer team and Veeva's needs
• Assess and track project risk and develop mitigation plans as necessary
• Work with the project team to scope required effort and define timelines
• Lead the customer in the rapid configuration and implementation of applications to support clinical trials with the Vault CDMS platform as per our execution methodology
• Work closely with the customer and project team to identify and ensure delivery against key business drivers
• Support pre-sales activities from a services perspective, including defining customer needs, scoping engagements, and delivering Statements of Work
• Mentor project team and junior consultants in the CDMS Services organization
• Ensure customer success from beginning to end of the project life cycle
• Ensure process compliance with all regulatory and Veeva procedural requirements
• Identify and contribute to opportunities for process improvement of Veeva’s CDMS delivery methodology and process

Preferred Qualifications

• Direct experience with systems such as Medidata RAVE, Oracle/Phase Forward InForm, Medidata Balance, Oracle IRT, IVRS, coding applications, eSource, and other clinical technologies
• Life Science, computer science, or related degree
• SaaS/Cloud experience
• Experience in a customer-facing role, preferably with a software professional services organization or consulting background,d is preferred
• Experience working closely with sales in a pre-sales environment
• PMP certification
• Experience in service delivery management

Benefits

• Additional annual leave over Christmas break
• Health & wellness programs
• Remote work