Qualitative Project Director

Summary

Join M3 Global Research as a Project Director to manage international Market Research projects, provide excellent client service, and achieve project financial goals. The role requires supporting the training and guidance of junior team members and contributing to improvement plans on internal processes and client service policies.

Requirements

• Bachelor’s Degree or equivalent work experience
• Minimum Experience: Must have 3-5 years’ experience in market research project management, preferably in healthcare
• Be a self-motivated individual with exceptional time management, organizational skills and attention to detail
• Able to work well meet deadlines and under pressure
• Have exceptional written and verbal communication skills
• Have strong Microsoft Office skills including Excel, Outlook, and Word
• Have well-developed analytical and problem-solving skills
• Have the ability to work autonomously and in a team environment to successfully meet departmental objectives
• Have the ability to manage multiple online research projects accurately and on-time in a fast-paced environment where moving deadlines and other changes often occur in real time

Responsibilities

• Manage international market research projects through entire project lifecycle
• Ensure client satisfaction and project financial goals are at core of decision making
• Keep ownership of all aspects of the project, including: Project specifications review, project set up, resource planning, fieldwork and timelines planning
• Coordinate project kick-off meetings to ensure all involved parties understand project specifications, client needs, timelines, and responsibilities
• Programming, translations, overlays and testing, ensuring quality standards and timelines are met
• Project launch execution and analysis, with detailed feedback to clients with a solution approach
• Fieldwork management, delivering timely and high quality client updates, proactively managing and monitoring project recruitment to ensure smooth and timely delivery via maximisation of internal sample, custom recruitment and partner onboarding, controlling project budget and achieving project financial goals
• Ensure market research participants have a positive project experience by following sampling practices, and ensuring incentive approvals and project queries are handled in timely manner
• Provide to client the agreed deliverables within expected timelines and quality
• Meet billing deadlines and goals, ensuring high adherence to internal processes
• Support in the training and management of Junior Project Managers. As well as the delegation of work
• Collaborate with senior management to lead, motivate and develop junior staff
• Ensure all jobs are carried out within agreed timing schedules and budgets to the level expected by both the client and M3