Senior Quality Assurance Specialist

Summary

Join KnowBe4's courseware development team as a Senior QA Specialist and contribute to the creation of engaging eLearning assets. You will test course functionality, review content, and create documentation. The role requires attention to detail and creative problem-solving to identify and fix issues. Ideal candidates are AI enthusiasts passionate about leveraging AI to enhance learning experiences. Collaboration with testers, engineers, and developers is essential in this fast-paced, agile environment. You will provide feedback for continuous improvement and ensure content accessibility and compliance.

Requirements

• Bachelor’s degree in related field
• Minimum 5 years of relevant experience working in eLearning QA
• Critical thinking and systematic problem solving
• Experience with AI tools (ie...ElevenLabs, Google Veo 3, HeyGen, Synthesia Midjourney AI, RunwayML,ect.)
• Excellent communication skills, written and verbal
• Highly skilled with computers and able to get around a cloud-based directory
• Ability to balance efficiency with thoroughness
• Able to correct others while, at the same time, encouraging them to improve their skills
• Capable of detecting errors/bugs that might require intensive testing to find
• Familiarity with AI content generation tools and understanding of their strengths; limitations and intellectual property considerations
• Ability to evaluate AI-generated content against best practices and for quality, consistency, and adherence to standards
• Adaptability and openness to evolving AI capabilities and applications in courseware development
• Strong coordination skills to align team members on AI usage standards and implementation approaches

Responsibilities

• Test course builds, write up bug reports, track bugs and re-test fixes until the fix passes
• Review and edit course scripts, descriptions, storyboards, and other deliverables with specific attention to quality and consistency of AI-generated content
• Create and refine custom AI prompts to detect specific quality issues in different content types
• Collaborate with Support, QA and Courseware development team on issues that require research to figure out the fix to a problem/bug/issue
• Review graphics/art department deliverables to ensure the quality and adherence as storyboard dictates
• Review and periodically update our in-house style guide and include standards for AI content creation and quality benchmarks
• Help manage the master glossary and other master documents including AI prompt libraries and best practices documentation
• Create documentation of Q/A processes and develop specific quality assurance protocols for evaluating AI-generated content across all modalities
• Facilitate communication between content creation teams and stakeholders
• Coordinate efforts between team members as well as communicate cross-functionally with particular focus on optimizing AI implementation, ensuring alignment on AI usage standards, and maintaining consistency in output quality
• Stay on top of current browser and operating system patches, changes and AI tool updates, and brief dev/QA as needed
• Provide feedback in a collaborative way that helps to make all of the departments in courseware thrive
• Take an active role in creating and supporting content that is diverse, equitable, and inclusive as outlined in the KnowBe4 DEI statement
• Ensure content is Web Content Accessible Guidelines (WCAG 2.1) compliant so that our content is accessible to all users
• Document best practices, identify patterns in AI-related issues to refine prompt strategies, and recommend improvements to AI content creation workflows
• Validate that AI-generated content meets copyright and intellectual property requirements

Benefits

• Company-wide bonuses based on monthly sales targets
• Employee referral bonuses
• Adoption assistance
• Tuition reimbursement
• Certification reimbursement
• Certification completion bonuses
• A relaxed dress code