Senior RFP Library Content Manager

Summary

Join Spring Health as a Library Content Manager and play a vital role in maintaining and optimizing our content library within Loopio. You will ensure our library stays current with product offerings and go-to-market strategies, providing accurate resources to cross-functional teams. This role requires collaboration with various teams, content analysis and optimization, and effective communication of updates. You will manage content audits, create resources, train internal teams, and monitor library usage to enhance functionality and user experience. Success in this role will be measured by a 100% current content library, increased user satisfaction, seamless content updates, reduced resource access time, and improved sales conversion rates. The position offers a competitive salary and a comprehensive benefits package.

Requirements

• 3+ years of experience in content management, technical writing for RFPs, or a related role
• B2B experience in employee benefits, corporate communications, and new business proposal development; with a knowledge of SaaS products, sales processes, and go-to-market strategies
• Bachelor’s degree in English, Communications; Business; Marketing; Technical Writing or Information Management or related field
• Proficiency with Loopio or similar content management platforms
• Exceptional organizational and project management skills
• Strong written and verbal communication abilities
• A proven ability to work collaboratively across teams
• Attention to detail and commitment to maintaining high-quality standards
• Proactive approach: Anticipating challenges and developing solutions to ensure the RFP library remains a strategic asset
• Data analysis skills: Ability to analyze RFP trends and feedback to refine library content
• Alignment with values: A genuine interest in advancing mental health initiatives and demonstrating empathy in representing the company’s mission

Responsibilities

• Maintain and Update Content Library: Regularly update the content library to reflect the latest product features, value propositions, and go-to-market strategies, ensuring all materials are current and relevant
• Collaborate with Cross-Functional Teams: Work closely with Product, Marketing, Sales, Clinical, Enablement, and other cross-functional teams to gather content updates and insights, fostering a unified approach to content development and maintenance
• Analyze and Optimize Content: Review completed RFPs to identify frequently asked questions and responses, ensuring the knowledge base is comprehensive and addresses common inquiries
• Consolidate Expert Inputs: Integrate feedback from subject matter experts into cohesive, tailored content for prospective clients and internal stakeholders, maintaining consistency and clarity
• Communicate Updates Effectively: Keep the Proposal Operations team informed about current and upcoming library updates, ensuring all members are prepared to utilize new materials effectively
• Manage Content Audits: Develop and execute a schedule for regular content audits and refreshes, acting as a project manager to ensure timely and accurate updates
• Ensure Content Quality: Maintain responsibility for content accuracy, consistency, and alignment with Spring Health’s messaging and branding guidelines, positioning the company as a leader in behavioral health
• Create and Manage Resources: Develop templates, FAQs, assets, and reference documents within Loopio to streamline proposal and internal knowledge-sharing processes
• Train Internal Teams: Educate internal teams, including subject matter experts and account executives, on effectively utilizing the content library to enhance their workflows
• Monitor and Improve Library Usage: Analyze library usage data to identify opportunities for enhancing functionality and user experience, implementing improvements as needed

Preferred Qualifications

Familiarity with healthcare and/or SaaS products, sales processes, and go-to-market strategies

Benefits

• Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans are also available
• Employer sponsored 401(k) match of up to 2%
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• Generous paid time off, 10 sick days, 12 paid holidays throughout the year, and a 1 month sabbatical leave granted at your 4 year anniversary
• We offer parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation
• Access to fertility care support through Carrot , in addition to $4,000 reimbursement for related fertility expenses
• Access to Wellhub , an on-demand virtual benefit that provides wellbeing coaching, and budget management
• Up to $1,000 Professional Development Reimbursement a year
• $200 per year donation matching to support your favorite causes