Senior Salesforce Administrator

Summary

Join AffiniPay as a Salesforce Administrator and own the configuration, design, and functionality of our Salesforce.com platform. You will be responsible for supporting 300+ users, working with other administrators/developers to maintain the platform's architecture, and managing integrations with applications like Marketo, Intercom, and Zuora. You will also provide end-user support and training, document processes, and manage multiple competing priorities. This role requires a Salesforce Administrator Certification, 2+ years of hands-on experience, and a strong understanding of API/integration configurations. The ideal candidate will also possess experience in Salesforce Lightning UI Design and strong business analysis skills. This position is based in Austin, Texas.

Requirements

• Salesforce Administrator Certification (Required)
• 2+ years of solid hands-on experience in Salesforce administration
• Experience in Salesforce Lightning UI Design
• Strong understanding of API / Integration configurations through installed managed packages and middleware applications like Workato or Zapier
• Strong business analysis and functional experience, including requirements gathering, creating solutions, and/or deploying solutions to end users
• Strong attention to detail and excellent problem solving skills
• Strong verbal and written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams
• Understanding of and experience with Salesforce architecture and API
• A bachelor's degree in computer science or equivalent work experience
• Proficient in English

Responsibilities

• Responsible for configuration, design, functionality and end-user support of the Salesforce.com platform
• Configure Profiles, Roles, Permission Sets, and Sharing Settings to support our user base of 300+ users
• Work with other SFDC administrators/developers to configure and maintain best practice architecture, custom objects, record types, fields, page layouts, formulas, data validation rules, flows, approval processes, installed packages, etc. within Salesforce and integrated systems
• Manage/Support/Implement the integration of applications connected to Salesforce, including but not limited to Marketo, Intercom, Zuora, Zoom, Outreach, Gong, OKTA etc
• Maintain overall Salesforce system health/configuration in development, QA, UAT and production environments
• Manage multiple competing priorities through effective organization and communication
• Provide end-user support and training to ensure effective use of the platform
• Document processes, best practices, and solutions for both technical and non-technical users

Preferred Qualifications

Advanced Administrator (Preferred)

Benefits

• All employees receive fully covered medical, dental and vision coverage - Choose from our 2 available health plans based on what fits you and/or your family!
• Have some fur babies? - We offer them insurance too!
• RELAX and enjoy your time away with our flexible paid time off policy!
• We will help you plan for your future - 401K, or RRSP if in Canada, with a company match
• Competitive compensation packages that include mid-year and end-of-year bonuses and equity options for all full-time employees
• Health Wellness Program that includes nutrition consultations, mental health apps, and access to discounted memberships
• Have plans to grow your family? - Parental resources, including 16 weeks of paid time off for primary caregivers
• Professional development opportunities including mentorships, leadership programs and our AffiniPayU courses
• We believe it is important to give back with our Matching Gift Program and organized activities focused on donations, volunteerism and supporting the local communities throughout the country
• D&I initiatives provide educational opportunities regarding multicultural issues, tolerance, and celebrating diversity among our entire staff
• An incredible, in-office experience at our headquarters in Austin and San Diego including free lunch delivery, a fully stocked kitchen, and some “sweet” surprises for those afternoon pick-me-ups