Senior Salesforce Administrator

Summary

Join ConnectWise as a Salesforce Administrator and lead the development of our Salesforce deployment. Partner with functional leaders and cross-functional teams to identify, develop, and deploy new business processes. Execute day-to-day configuration, support, maintenance, and improvement of our CRM platform. Provide support to the Business Applications team, manage Salesforce data feeds and integrations, and coordinate new development requests. Assist in user training and act as a liaison between users, vendors, and development teams. Assess the impact of new requirements on Salesforce and related applications. This role requires strong Salesforce expertise, project management skills, and excellent communication abilities.

Requirements

• Ability to work independently on projects and processes with general supervision
• Practical knowledge of applicable work area
• Ability to situationally adapt and understand new technology/processes as per business requirement
• Excellent project management skills and a positive attitude
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
• Creative and analytical thinker with strong problem-solving skills
• Must demonstrate exceptional verbal and written communication skills, with the ability to communicate effectively at all levels of the organization
• Proven ability to design and implement new processes and facilitate user adoption
• Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
• Strong understanding of Salesforce best practices and functionality
• Strong data management abilities
• Ability to successfully drive projects to completion
• Ability to understand and articulate complex requirements
• Bachelor’s degree in related field or equivalent work experience
• 5+ years of related experience
• Salesforce Admin Certification (ADM201 and ADM211)

Responsibilities

• Provides support to the Business Applications team, with a high attention to detail
• Researches, analyzes, and documents findings
• May influence others within the Information Technology team through the explanation of facts, policies, and practices
• Serves as primary system administrator for the Salesforce environment
• Handles all basic administrative functions including user account maintenance, reports and dashboards, workflows, and other routine tasks
• Completes regular internal system audits and prepares for upgrades
• Manages Salesforce data feeds and other integrations
• Coordinates the evaluation, scope, and completion of new development requests
• Works with our institutional management team to establish suitable processes to support administrative, development, and change management activities
• Assists in training of new users and grows the Salesforce skill set across the organization
• Effectively acts as the liaison between our users, vendors, and the application development teams
• Works independently with members of the user community to define and document development requirements
• Assesses the impact of new requirements on Salesforce and all upstream and downstream applications, systems, and processes
• Evaluates information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs

Preferred Qualifications

• Preferred working experience in Salesforce CPQ
• Preferred: Certifications /Credentials in Sales Cloud (e.g. CPQ specialist), Service Cloud, and/or Developer

Benefits

Hybrid / Remote