Lead Salesforce Administrator

Summary

Join Datacor, a leading provider of software solutions, as a Salesforce Administrator. You will oversee the administration, configuration, and optimization of our Salesforce platform, ensuring seamless functionality. Responsibilities include managing user access, implementing automation, maintaining CPQ, and troubleshooting issues. You will collaborate with stakeholders to meet business needs and stay updated on Salesforce releases. The ideal candidate possesses a Bachelor's degree, 3+ years of Salesforce administration experience, and relevant certifications. Additional certifications and experience with complex Salesforce environments are preferred.

Requirements

• Bachelor’s degree in computer science, Information Technology, Mathematics, a related field or equivalent experience
• Minimum of 3 years of experience as a Salesforce Administrator
• Salesforce Administrator certification and CPQ certification

Responsibilities

• Oversee high level system architecture to ensure design decisions are aligned with business strategy
• Serve as the primary point of contact for all Salesforce-related inquiries, issues, and requests
• Administer and configure Salesforce to support business processes across various departments, including Sales, Marketing, Customer Service, Finance, and Operations
• Customize and maintain Salesforce objects, fields, layouts, workflows, process builder, and validation rules to meet business requirements
• Implement and manage Salesforce automation, including workflows, process builder, and approval processes
• Maintain products and price books in CPQ, including more complex pricing rules, bundling, and discount schedules
• Perform data management tasks, including data imports, deduplication, and ongoing data maintenance. Assist with data collection and imports for any potential new business units
• Collaborate with stakeholders to gather requirements and translate them into actionable Salesforce solutions
• Manage customer and partner experience sites and update as business needs change
• Manage user roles, profiles, permission sets, and sharing settings to ensure data security and compliance
• Monitor system performance and troubleshoot issues, escalating to Salesforce support as needed
• Monitor license usage and escalate when we are nearing non-compliance
• Stay updated on Salesforce releases, new features, and best practices, and implement relevant enhancements to optimize our Salesforce instance

Preferred Qualifications

• Additional certifications such as Advanced Administrator, CPQ Specialist or Platform App Builder are preferred
• Deep understanding of Salesforce functionality, including Sales Cloud, Service Cloud, and Lightning Experience
• Proven experience in administering and configuring complex Salesforce environments with multiple integrations
• Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve issues independently
• Excellent communication and interpersonal skills, with the ability to effectively communicate with stakeholders at all levels
• Familiarity with Agile/Scrum methodologies
• Experience of Copado and other DevOps tools
• Familiarity with HubSpot for Marketing Automation