Senior Salesforce Business Architect

Summary

Join Neocol as a Senior Business Analyst and translate business goals into scalable Salesforce outcomes. Collaborate with cross-functional teams to design and validate Salesforce solutions, document user stories and process flows, and lead client demos. Manage multiple projects, ensuring timely updates and deliverables. Serve as a trusted advisor to clients, helping them adopt Salesforce best practices. This role requires strong communication and problem-solving skills in a fast-paced consulting environment. The ideal candidate thrives in client-facing settings and excels at managing multiple priorities.

Requirements

• 2–4 years of hands-on experience implementing Salesforce Experience Cloud, Sales Cloud, and Service Cloud
• Proven experience as a Business Analyst or Functional Consultant on end-to-end Salesforce projects, including requirements gathering, solutioning, documentation, testing, and go-live support
• Demonstrated ability to lead client-facing workshops for discovery
• Strong interpersonal and communication skills, with the ability to translate complex business needs into requirements and vice versa
• Skilled in documenting user stories, acceptance criteria, and business process flows using tools like Lucidchart
• Solid understanding of Salesforce best practices, standard functionality, and declarative configuration capabilities
• Experience working with cross-functional teams, including technical architects, developers, QA, and project managers
• Ability to work independently in a fast-paced consulting environment, managing multiple priorities with attention to detail
• Comfort working in hybrid agile delivery environments, participating in sprint planning, demos, and retrospectives
• Exceptional written and verbal communication skills, with the ability to build trust, clearly articulate ideas, and adjust messaging for both technical and non-technical audiences
• Demonstrated confidence and professionalism in client-facing settings, including workshops, demos, and executive briefings
• Strong time management and organizational skills, with a proven ability to manage multiple deliverables across concurrent projects

Responsibilities

• Co-Facilitating client-facing workshops to uncover business needs, pain points, and opportunities for improvement
• Collaborating with cross-functional teams (Architects, Developers, QA) to design and validate Salesforce solutions that meet client goals
• Documenting user stories, acceptance criteria, and process flows that clearly communicate business requirements
• Leading demos and walkthroughs of Salesforce features and prototypes, helping clients visualize how the platform will support their processes
• Managing your time across multiple projects, ensuring each client receives timely updates and deliverables
• Driving conversations toward clarity and outcomes, especially in areas where business needs are evolving or ambiguous
• Serving as a trusted advisor to clients, helping them adopt Salesforce best practices and make informed decisions
• Staying organized and proactive, keeping documentation up to date, surfacing risks early, and ensuring alignment from discovery to delivery

Preferred Qualifications

• Experience running persona workshops and journey mapping
• Salesforce Sales Cloud Certification
• Salesforce Service Cloud Certification
• Salesforce Experience Cloud Certification
• Salesforce Business Analyst Certification

Benefits

• Fully remote workforce ensures that you have the tools you need to successfully perform your job and create a proper balance of work and personal life
• Employer match 401(k) plan
• Medical, vision & dental benefit offerings
• Adoption Assistance Program
• Flexible PTO