Salesforce Business Architect

Summary

Join NeuraFlash's Business Architecture team as a Business Architect, serving as a strategic partner to customers. Translate business vision into actionable Salesforce-enabled solutions. Lead cross-functional teams through discovery, process optimization, and capability modeling. Bridge the gap between business strategy and Salesforce technology, defining governance strategies, and aligning stakeholders. The ideal candidate possesses a customer-first mindset, deep Salesforce platform knowledge, and excels at facilitating collaborative workshops. You will collaborate with CxO-level customers, lead client engagements, and help clients innovate their digital strategies. Drive the design of future-state operating models and processes, leveraging governance strategies and business frameworks.

Requirements

• 7+ years of experience in Management Consulting, Strategy, Technology, or Digital Transformation consulting
• 3+ years of hands-on Salesforce consulting, solution architecture, or delivery leadership experience (Salesforce Admin, Service Cloud, Strategy Design certifications)
• Strong background in business strategy definition and business process redesign, with identification of technology enablers
• Strong collaboration and team building skills, with ability to work with all levels and roles of an organization effectively
• Experience leading business interviews, executive-level engagements, and cross-functional strategy workshops
• Creative, high-energy, self-starter who’s comfortable running initiatives and programs within a “start up-paced” technology company
• Strong consulting and interpersonal skills; including excellent written and verbal communication skills, effective presentation skills with the ability to adapt to a wide range of audiences
• Experience building strong executive relationships
• Ability to synthesize complex information, working in situations where information may be absent or ambiguous and creative approaches are required
• Ability to travel to clients (when travel is appropriate and approved)
• Experience with digital innovation and roadmapping projects
• Experience with Design Thinking and Human-centered design methodologies (personas, journey maps, etc.)

Responsibilities

• Collaborate directly with CxO-level customers to develop experience-led strategic roadmaps that drive the desired business outcomes
• Lead and facilitate client engagements to execute on the NeuraFlash deliverables, supported by key delivery team members (Solution Architects, Technical Architects, Project Managers, etc.)
• Help business and IT leaders embrace new digital operating models, governance strategies and a customer- and user-centric mindset and approach to decision-making
• Support NeuraFlash clients through the creation or innovation of their digital strategy, to address customer experience and operational challenges using an outcome-based approach
• Lead the team and client in the design of future state operating models and experiences that drive new levels of performance
• Drive the design of future-state business processes and operating models, leveraging governance strategies and business frameworks to support sustainable transformation, while aligning process improvements to scalable technology solutions on the Salesforce platform
• Serve as a cross-functional leader, translating complex requirements into user stories, facilitating backlog grooming, and helping clients adopt a shared ownership model for solution success
• Play the role of Solution Architect or Consultant on consulting projects as needed

Preferred Qualifications

• Experience working with Amazon Connect, Lex, or other Contact Center tools and platforms
• Structured Problem Solving & Critical Thinking
• End-to-End Process Design & Optimization
• Business Process Re-engineering
• Persona-Based & Process-Driven Discovery
• Governance Strategy & Operating Model Design
• User Story Identification, Grooming & Backlog Management
• Discovery Facilitation & Requirements Gathering

Benefits

• Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash Family who work remotely, we’re focused on keeping everyone connected and unified as one team
• Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients
• Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
• Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small
• Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together
• Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States. If you prefer to work from home, we can accommodate remote locations for our employees based in the United States, anywhere within Alberta, British Columbia, or Ontario for our Canada-based employees, anywhere in India for our India-based employees, and anywhere within Colombia for our Colombia-based employees!