Protera is hiring a
Senior SAP Technology Specialist in India

Summary

The job is for a Technical Account Manager at Protera Technologies, a global Total IT Outsourcing Services Provider for SAP-centric organizations. The role is remote and requires working during the EU Shift (4pm-1am IST). The company offers various benefits such as medical benefits, gratuity, PF, EPS, bonus, shift allowances, health and wellness allowances, learning and development allowances, and work from home setup.

Requirements

• 10 to 15 years in SAP System Admin/NW/Basis Administration/Technical architecting/delivery
• All non-HANA DB (Oracle/MSSQL/DB2/Sybase/MaxDB) Administration, Operations, and support – Must have at least 2 non-HANA DB exposure
• SAP Security (Basic knowledge and understanding)
• Basic knowledge on SAP Cloud Platform tools, SAP Cloud Connector etc
• SAP and cloud certifications

Responsibilities

• Experience with support and operations of SAP systems, SAP-specific infrastructure sizing, compute, storage, backup and recovery, networking, and security design
• L3/L4 support for steady state customers. Must have experience on working with large customers (US base). Good experience to handle P1/P2 incidents
• Strong experience on SAP administration and database specially in HANA, Sybase ASE, Oracle. Hands-on experience on additional DB will be added advantage
• Strong conceptual knowledge and hands-on experience on HA, DR setup, test drills and troubleshooting
• Strong conceptual knowledge and hands-on experience on backup and recovery scenarios of SAP supported databases
• Hands on project experience with running SAP on AWS, Azure or GCP
• Hands on experience in SAP system and database upgrades (end to end: planning to cutover planning and execution), handling performance issues, HyperCare support, SAP change management, performance optimization
• BOBJ BI Platform/Data Services Basis Administration, Upgrades and Support
• Mentor and support other colleagues and L2 team for L3 Basis delivery
• Manage maintenance related changes and negotiate service windows with customer as per Protera resources availability
• Overall responsible for managed services SLAs like availability (proactive monitoring), Incident resolutions as per Protera SLAs, System recoverability (100%) - Backups & DR
• Prepare and manage customer specific technical procedures
• Prepare and present Protera standard Monthly reports with interactive discussions and detailed analysis on important KPI / Exceptions
• Organize and drive ad-hoc customer meetings for managed services delivery

Preferred Qualifications

• Soft Skills: Ability to negotiate and communicate with other support partners like SAP and Functional partners
• Strong presentation/communication/facilitation skills (oral and written)
• Must be well organized, detail oriented and capable of juggling numerous priorities
• Works well with teams or in a team environment, with the ability to work independently

Benefits

• Work from Home set up
• Comprehensive medical benefits
• Gratuity, PF, EPS and Bonus
• Shift Allowances
• Health and wellness Allowances
• Learning and Development Allowances