OKX is hiring a
Senior Specialist, Tools & Technology in Malaysia

Summary

The Technology and Tools Specialist/Senior Specialist role is part of the Global Business Service (GBS) Centre at OKX, responsible for managing and developing technologies, including contact center solutions, quality management solutions, workforce management solutions, and learning management software. The successful candidate will administer these tools, support stakeholders, identify operational weaknesses, collaborate with teams, communicate with vendors, and ensure documentation and processes adhere to industry standards.

Requirements

• 3 to 5 years of experiences in system administration or business analysis, preferably in customer service technologies such as service desk, contact center, workforce management, quality management and learning management software
• Strong knowledge & experience in select business processes and in relevant technologies and concepts (e.g. SAP, xAAS, .NET)

Responsibilities

• Administer core CS tools & technologies including Contact Center solutions, quality management solutions, workforce management solutions and learning management software (LMS)
• Support and communicate with stakeholders including IT/Business Partners as well as external/internal communities for opportunities and or alignment of solution strategy
• Understand and translate business requirements from stakeholders into system configurations
• Manage a queue of operational requests, prioritizing against evolving business priorities
• Coordinate system integration, upgrades, change requests, deployment, or production support issues to ensure business continuity
• Identify operational weaknesses and help improve or innovate new processes by leveraging existing or new tools
• Collaborate with operational teams and cross-functional partners to drive efficiency and cross-functional alignment as we build and scale
• Communicate with vendors for new solution deployment and existing system enhancement or upgrades

Benefits

• Competitive remuneration package (Basic Salary + Generous KPI bonus program + Annual Increment)
• Meal Allowance up to RM 500/month
• Monthly Team Building
• RM 2500 Benefits per annum (Training & Wellness)
• Yearly Bonus
• Hybrid work arrangements
• Convenient workplace (5 minutes walk from MRT TRX)
• Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
• Employee engagement, recognition and appreciation program
• Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations