Senior Scrum Master

Summary

Join our team as a Senior Scrum Master for Microsoft Dynamics in Springfield, IL (remote option available)! You will lead and coach Scrum teams, facilitate SAFe ceremonies, remove impediments, and collaborate with various stakeholders. Your expertise in Microsoft Dynamics 365 and Agile methodologies is crucial. You will develop implementation plans, monitor progress, and drive continuous improvement. This is a long-term W2 contract position. We offer a generous benefits package.

Requirements

• Strong understanding of Agile methodologies (Scrum, Kanban) and SAFe 6.0 framework, with the ability to facilitate Scrum events and larger SAFe ceremonies (e.g., PI Planning)
• Experience in implementing, customizing, and integrating Microsoft Dynamics 365 (CRM and ERP solutions), with a good grasp of its architecture and deployment processes
• Proven ability to lead Agile teams, foster collaboration, and empower team members to be self-organizing, while actively removing impediments
• Excellent communication and collaboration skills for working effectively with Technical Program Managers, Product Management, and other stakeholders to align on objectives
• Skilled in identifying blockers and resolving them quickly to keep the team focused and progressing toward sprint goals without disruptions

Responsibilities

• Facilitate SAFe Scrum ceremonies and participate in Agile Release Train (ART) events, such as PI Planning, System Demos, and Inspect & Adapt
• Coach Scrum teams (8 to 13 members) on SAFe’s Lean-Agile principles and foster a continuous learning culture
• Remove impediments and collaborate with Technical Program Manager and Product Managers from the Client to resolve larger cross-team blockers
• Promote cross-team and ART collaboration to ensure alignment with Program Increment (PI) objectives
• Collaborate with Product Management teams to align team efforts with business objectives and product roadmaps
• Assist in backlog refinement and feature breakdown to align with PI goals
• Monitor progress using SAFe metrics and tools (Azure DevOps, Jira) for both team and program-level tracking
• Coordinate dependencies across teams and participate in Scrum of Scrums to ensure cross-team alignment
• Drive continuous improvement through Inspect & Adapt workshops and foster Lean thinking within teams
• Ensure compliance with SAFe and Lean-Agile practices in the Microsoft Dynamics 365 implementation
• Collaborate with Technical Program Managers, Product Management teams, and other Scrum Masters to optimize flow across the ART

Preferred Qualifications

• Experience working closely with Product Owners to refine and prioritize the product backlog, ensuring that items are aligned with business objectives and ready for development
• Proficiency in using project management tools like Azure DevOps, Jira, and collaboration platforms such as Microsoft Teams and SharePoint for reporting, tracking, and dependency management
• A commitment to continuous improvement, using retrospectives and Lean principles to drive better team performance and workflow optimization
• Ability to track and interpret key Agile metrics (velocity, burn-down charts, flow efficiency) to monitor progress and identify areas for improvement
• Strong ability to manage relationships with stakeholders, ensuring expectations are aligned and progress updates are communicated transparently
• Ability to adapt to changing environments and priorities, helping the team adjust and stay on track in dynamic and evolving business conditions
• Certifications in relevant technologies or methodologies (e.g., Certified ScrumMaster (CSM) or SAFe Scrum Master (SSM) – by Scaled Agile or Microsoft Certified: Dynamics 365 Fundamentals)
• Previous experience with Call Center Software projects, integrations, or initiatives is a plus!
• Previous experience working on large-scale transformation projects

Benefits

• Health insurance
• Paid vacation
• Disability
• Life insurance