Senior ServiceNow Developer

Summary

Join ServiceNow as a ServiceNow Application Developer and design and build cutting-edge applications and visualizations using the ServiceNow platform and related technologies. Collaborate with business and analytics teams, advising stakeholders on best practices and innovative solutions. Analyze requirements, determine project scope, and ensure deliverables are high-quality and timely. Guide team members in application development and leverage AI to enhance work processes. Research and implement generative AI and classical AI/ML solutions, developing prototypes and proof-of-concepts. This role requires a Bachelor’s degree and 5+ years of ServiceNow application development experience, along with expertise in various technologies and AI/ML techniques. ServiceNow certifications are preferred.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 5+ years of overall experience with application development experience on ServiceNow platform
• Excellent understanding of ServiceNow Business Service Management Solutions, Platform, Administration, Customizations and Scripting
• In-depth understanding of workspace development, service portal, application development, and related customizations
• Technical command on AngularJS 1.5, JavaScript, jQuery, CSS/CSS3, HTML5, XML/JSON, Rest Services and conversant with AngularJS 2+, React and charting library such as HighChart and D3JS
• Sound programming fundamentals with at least 4-5 years of hands-on experience in coding, scripting, debugging
• Design, develop and implement generative AI and classical AI/ML(Classification, regression, forecasting etc.) solutions for various projects and initiatives
• Research and evaluate new generative AI technologies and techniques for ServiceNow’s customer-centric use cases
• Develop prototypes and proof-of-concepts to demonstrate the capabilities of classical AI/ML and generative AI solutions
• Service Now System Administration, Performance Analytics and similar certifications
• Understanding Data and Analytics, Key Performance Indicators, Metrics, Dashboard etc
• Bachelor’s degree or equivalent education is required

Responsibilities

• Design and build state of the art applications and visualizations using Service Now platform and related technologies
• Hands on development of ServiceNow application and components and partner with business and analytics teams as required
• Counsel business stakeholders on latest trends, best practices, alternative designs and solutions that meet their business needs
• Work alongside the Business Analyst to analyze requirements & determine scope, level of effort and resource needs to meet business demand
• Accountable to ensure deliverables to business stakeholders are complete, consistent, high quality, on time and deliver valued outcomes
• Provide guidance to the rest of the team in designing and building applications as per business need

Preferred Qualifications

• Ability to understand business needs and translate them to technical requirements and solutions
• Excellent written and oral communication skills and be self-directed and independent
• Enthusiastic about developing state of the art solutions
• Able to thrive in a fast paced, deadline driven environment
• ITIL Certification is a plus