Senior Services Account Executive

Summary

Join ServiceNow's Customer Outcomes team as a Services Account Executive! You will be responsible for selling a portfolio of service offerings to help customers successfully adopt ServiceNow products and achieve their business goals. This quota-carrying role involves collaborating with sales teams and partners, developing sales strategies, and proactively creating new opportunities. You will serve as a trusted advisor to customers, guiding them through their digital transformation journey. The ideal candidate possesses extensive SaaS sales experience, a proven track record of success, and strong communication and collaboration skills. ServiceNow offers a competitive compensation package including base pay, equity, variable compensation, and comprehensive benefits.

Requirements

• Minimum 12 years of previous services sales experience gained within a SaaS software or solution sales organization (or reasonably equivalent)
• New account sales focus, operating independently to identify new opportunities
• Demonstrable track record of achieving Services, Success, or Training sales targets
• Ability to communicate and collaborate across lines of business and multiple customer and partner personas, including executives
• Strong operational command – managing end-to-end franchise
• Travel up to 50% (depending on geography/region)

Responsibilities

• Sell a portfolio of service offerings designed to help customers successfully adopt purchased products and achieve expected business outcomes
• Collaborate with software sales account teams, Customer Outcomes team members, and our eco-system of delivery partners
• Develop and execute a services sales strategy in the designated territory with a target account list
• Proactively create new Services opportunities (Impact, Implementation Services, and Training) in both new and installed base customers
• Create pipeline and manage end-to-end forecasting process for Services opportunities
• Serve as a trusted advisor to the customer by understanding their existing and future digital transformation roadmap and driving the right mix of ServiceNow services to meet their needs
• Arrange and conduct Executive and CxO services-related discussions in alignment with the account strategy
• Lead extended team in solutioning and scoping, and proposal development
• Execute value-based selling methodology for Impact, Implementation Services, and Training opportunities

Preferred Qualifications

Existing relationships in large enterprise accounts

Benefits

• Base pay of $123,900 - $204,480
• Equity (when applicable)
• Variable/incentive compensation
• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs