Senior Site Reliability Engineer

Summary

Join Fetch Rewards as a Senior Site Reliability Engineer and play a vital role in ensuring the reliability and uptime of our distributed systems. You will collaborate with a team of engineers to build, maintain, and scale our services, utilizing your expertise in software development, cloud infrastructure (AWS preferred), and containerization technologies. This role requires experience with CI/CD pipelines, microservice architectures, and Unix/Linux systems. You will engage in the entire service lifecycle, from design and deployment to monitoring and optimization. Fetch offers a supportive and collaborative work environment with opportunities for growth and mentorship, along with competitive benefits and a flexible work environment.

Requirements

• 1+ year(s) of experience in a software development-oriented role (e.g. Software Engineer, DevOps Engineer, Site Reliability Engineer)
• Experience with one or more high-level programming languages (e.g. Java, Python, Go, C/C++)
• Experience with cloud infrastructure (AWS strongly preferred)
• Experience with containerization technologies (Docker, Kubernetes preferred)
• Experience building CI/CD pipelines
• Experience with Unix/Linux operating system internals and networking
• Experience with analyzing and troubleshooting systems
• Experience monitoring and supporting microservice architectures
• Bachelor's or higher degree in Computer Science, related technical field, or equivalent practical experience

Responsibilities

• Engage in and improve the whole lifecycle of services - from inception and design, through deployment, operation, and refinement
• Support services before they go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning, and readiness reviews
• Maintain services once they are live by measuring and monitoring availability, latency, and overall system health
• Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity
• Practice sustainable incident response and blameless postmortems by participating in the on-call rotation
• Build and support AWS multi-account and multi-region infrastructure using a mix of managed services (e.g. S3, Lambda, RDS, etc.) and containerized infrastructure (e.g. EKS, ECS)
• Grow the SRE team by mentoring engineers and participating in the hiring process

Preferred Qualifications

• Experience designing, analyzing, and troubleshooting distributed systems
• Experience designing and developing software oriented towards systems or infrastructure automation
• Experience implementing observability stack in an AWS multi-account environment
• Experience with the technical interview process for evaluating and hiring of candidates
• Experience with growing and mentoring other engineers in a team setting
• Ability to debug/optimize code and automate routine tasks
• Systematic problem-solving approach, coupled with effective communication skills and a sense of ownership and drive

Benefits

• Equity: We offer employees equity in Fetch, so that everyone can benefit from Fetch’s growth
• 401k Match: Dollar-for-dollar match up to 4%
• Benefits for humans and pets : We offer comprehensive medical, dental and vision plans for everyone including your pets
• Continuing Education : Fetch provides ten thousand per year in education reimbursement
• Employee Resource Groups : Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership
• Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, including Juneteenth and Indigenous People’s Day, as well as our year-end week-long break
• Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule
• Calvin Care Cash : Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
• Flexible Work Environment : Collaborate with your team in one of our stunning offices in Madison, Birmingham, or Chicago. Or you can work fully remotely from anywhere in the US. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home