Senior Site Reliability Engineer

Summary

Join Xero's Product SRE team as a Senior Engineer and leverage your extensive SRE experience to drive reliability, observability, and high-performing services. You will provide technical expertise to ensure the team delivers on its reliability goals, build strong relationships with product engineering teams, and champion observability best practices. As a seasoned engineer, you will contribute to Xero's Product SRE strategy and cultural transformation. Your strong communication skills will be essential in managing change and conveying the value of robust systems. This role requires a strong engineering background and deep experience in SRE, including experience with reliability concepts and modern cloud technologies.

Requirements

• Strong technical skillset with proven hands-on SRE experience
• Demonstrable experience of delivery of reliability systems and solutions
• Obsessed with delivering a high quality and highly stable customer experience. Passion for customer-first thinking, with a strong product mindset helping to understand and anticipate customer needs
• Broad and deep technical understanding of modern cloud technologies (AWS, Azure, GCP) and their incident and problem management practices, particularly high-growth, high-availability SaaS-based transactional systems
• Proficiency in one or more object-oriented programming languages (C#, JavaScript, Java, Python etc) or experience with infrastructure-as-code (e.g. Terraform, Cloudformation)
• Experience using observability tooling to monitor the health of a highly distributed system

Responsibilities

• Provide technical ownership to ensure completion of the day to day deliverables of a dedicated product SRE team
• Demonstrate technical proficiency in all aspects of reliability, observability, operability, and performance
• Build long term relationships with product engineering teams, ensuring everyone can deliver on system reliability with a theme of continuous improvement
• Champion observability best practice, ensuring implementation across products to ensure fast detection of impactful events
• Contribute towards a culture of continuous improvement to ensure product reliability is continuously improving and impact of issues are reduced; create and actively monitor quality standards for SRE teams and report regularly on its adherence

Preferred Qualifications

• Any experience with reliability concepts such as: capacity management, autoscaling, safe deployment and releases, software strategies for reliability, fault tolerance, and graceful failure
• Understanding of human factors, safety science, and resilience engineering
• Proven experience of mentoring in world class embedded SRE teams

Benefits

• Very generous paid leave to use however you’d like (plus statutory holidays!)
• Dedicated paid leave to care for your physical and mental wellbeing
• An Employee Assistance Program to access mental health care for you and your family
• Free medical insurance
• Wellbeing and sports programmes
• Employee resource groups
• 26 weeks of paid parental leave for primary caregivers
• An Employee Share Plan
• Beautiful offices
• Flexible working
• Career development