Senior Site Reliability Engineer Manager

Summary

Join Intelerad's Reliability & Hosting team as a Senior Manager of Site Reliability Leads. Lead and develop a team of Site Reliability Leads, fostering collaboration and achieving service level objectives. Maintain familiarity with Intelerad products and leverage technical understanding alongside social and emotional skills. Define and measure team performance metrics, cultivate a DevOps culture, and improve inter-team integration. Collaborate on operational process development and ensure adherence to Intelerad's processes. The role requires strong leadership experience, technical expertise in systems engineering, and excellent communication skills.

Requirements

• University or college education in science, technology, engineering, or equivalent industry experience
• 5+ years experience in a leadership roles
• 5+ years experience in engineering roles
• Strong sense of ownership and dedication to results
• Stimulates the group to higher performance standards
• Humble leader that believes that his/her success comes from the success of their team
• Ability to organize people and resources towards the effective and efficient pursuit of objectives
• A proactive approach to spotting problems, areas of improvement, and bottlenecks
• Ability to adapt to working with a wide array of technologies and languages
• Excellent verbal and written communication skills and ability to communicate technical subjects to a broad range of stakeholders
• Knowledge of systems design, performance tuning, DevOps, and site-reliability engineering
• Knowledge of high-level languages, such as Python, Go, Java, C/C++
• Knowledge of VMware Enterprise, Windows Server, Linux, and AWS
• Knowledge of Databases
• Knowledge of Automation and Monitoring technologies and principles
• Experience with networking, firewall configuration, and troubleshooting

Responsibilities

• Enable the work of the Site Reliability Leads and create a group of highly collaborative individuals
• Lead, develop, and coach the Site Reliability Leads and manage performance according to the organization’s values and goals
• Define and measure Performance, Efficiency, and Quality metrics for the team (SLOs)
• Develop the DevOps culture within the Site Reliability Engineering department
• Maintain familiarity with the technology, users, system interfaces relevant to the operation of Intelerad products
• Organize and lead the definition of SLIs, SLOs and SLAs for Enterprise Imaging Systems
• Improve the integration between teams in all departments and break down silos wherever possible
• Collaborate with Architecture to create and maintain blueprints, standards, and procedures for the efficient operation of Intelerad Products
• Ensure that Intelerad’s processes are being followed, and collaborate to improve them
• Participate and lead the analysis, design, and development of operational processes

Preferred Qualifications

• Experience working with Enterprise Imaging Systems
• Experience working in a DevOps/Site Reliability environment
• Strong understanding of medical imaging, radiology workflow, and integration using industry concepts: o PACS o RIS o DICOM o HL7 and interface engines o HIPAA/HITECH o IHE profiles o EMR/EHR o 3rd party vendor integrations o Regulatory and security requirements

Benefits

Bonus and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, retirement, PTO, and/or other benefits