Senior Software Quality Engineer

Summary

Join ServiceNow's Industry Vertical QE team and ensure the quality of software designed for various industry sectors. Maintain and develop automation test frameworks, collect quality metrics, and collaborate with developers on testing strategies. Create and execute comprehensive test plans, and troubleshoot application and environment issues. Partner with engineering teams to resolve problems. This role requires expertise in AI integration, Java programming with Selenium, JUnit, and TestNG, and JavaScript scripting. Demonstrate knowledge of various testing techniques and proficiency in using relevant tools.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 5+ years of experience with quality assurance and Java programming with Selenium, JUnit and TestNG
• Fluency with scripting in JavaScript. Experience with Eclipse, Jenkin, Maven, and Git
• Knowledge of testing techniques (e.g. performance, unit, integration, automated), their strengths and weakness, and ability to use them to best effect
• Ability to use tools (such as IDE, debugger, build tools, source control, ServiceNow instances, profilers, system administration/Unix tools) to assist with daily tasks
• Experience driving cross-team technical discussions with a knowledge of SDLC concepts

Responsibilities

• Maintain existing automation test frameworks
• Collect and report quality metrics from test execution
• Work with developers to design specific testing strategies for features being developed and automate them
• Create comprehensive test plans; execute and automate them
• Partner with the engineering organizations in troubleshooting or addressing issues with applications and dev/test environments

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs