Senior Solution Architect

Summary

Join Ghost, a cloud-scale security platform company, as a Senior Solution Architect. This role combines technical expertise with customer engagement, encompassing pre-sales and post-sales activities. You will collaborate with sales, product, and customer success teams to deliver technical solutions, ensure successful implementations, and maintain high customer satisfaction. The position requires strong technical skills, excellent communication, and experience in a customer-facing role within the cybersecurity or technology industry. Ghost offers competitive compensation, remote work opportunities, a collaborative environment, career development, and a comprehensive benefits package.

Requirements

• 5+ years of experience in a customer-facing technical role (e.g., Solution Architect, Sales Engineer, Technical Account Manager, or Systems Engineer), preferably within the cybersecurity or technology industry
• Strong understanding of modern application architectures, cloud environments (AWS, Azure, GCP), and security frameworks
• Proven track record of delivering technical solutions and managing customer relationships
• Excellent communication and presentation skills, with the ability to translate technical concepts for diverse audiences
• Ability to manage multiple customer engagements and prioritize tasks effectively in a remote environment
• Proficiency with technical tools and platforms, including but not limited to APIs, scripting, and security solutions like SAST, DAST, Service Management Platforms and SIEM/SOAR Solutions
• Experience with CRM and technical support platforms (e.g., Salesforce, Zendesk, or similar)
• Knowledge of the Application Security landscape and emerging industry trends

Responsibilities

• Act as a technical expert during the pre-sales process, providing product demonstrations and addressing technical inquiries
• Collaborate with the sales team to understand customer requirements and design tailored solutions
• Guide customers through the technical onboarding process, ensuring successful deployment and integration of Ghost Security solutions
• Provide post-sales technical support, troubleshooting, and best practice guidance to maximize customer value
• Serve as a trusted advisor to customers, understanding their technical environments and offering solutions that align with their business objectives
• Conduct proof-of-value (POV) engagements to demonstrate the value and capabilities of our solutions
• Document technical requirements, use cases, and customer environments to support successful solution delivery
• Collaborate with product and engineering teams to relay customer feedback and drive product enhancements
• Provide training sessions and technical workshops for customers and internal teams
• Represent Ghost Security at industry events, trade shows, and customer meetings

Benefits

• Competitive compensation ranging from $130,000 to $170,000, depending on experience
• Opportunity to work remotely from anywhere
• A collaborative and innovative work environment
• Career growth and development opportunities
• Comprehensive benefits package
• Competitive compensation and stock options
• Full health insurance, including vision and dental
• Monthly health & wellness allowance for gym, spa, therapy, etc
• Remote first working, with most team members between the Eastern and Pacific time zones
• Home office upgrade budget to be sure you have the right tools to do your best work
• Learn and Grow - we provide continuing education stipend to attend industry relevant training, conferences, and events that help you build your network and skills
• Unlimited PTO - we require employees to take at least 2 weeks off per year
• Quarterly off-sites at amazing locations