Senior Solution Consultant
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ServiceNow
Summary
Join ServiceNow's Solution Consulting team and make a significant impact on our future success by supporting Healthcare Provider Solution Sales. As a technical consultant, you will guide revenue for one of our products, collaborating with Sales, Product Management, and the executive team. This hands-on role involves developing, positioning, and delivering product-specific solutions during sales cycles. You will lead discovery workshops, provide product demonstrations, answer technical questions, guide strategic programs in top accounts, and provide feedback to product management. The position requires strong collaboration skills and experience with the ServiceNow platform or similar cloud solutions. Based in the Boston area, this role offers the opportunity to contribute to a dynamic and innovative company.
Requirements
- 5+ years of pre-sales solution consulting or sales engineering experience
- Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
- Experience working collaboratively with product management, product marketing, partners, and professional services
- Territory management skills, including pipeline building and working with Sales counterpart to promote execution excellence
- Must be Boston location area
Responsibilities
- Support product sales as a technical and domain expert of a client-facing sales team
- Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
- Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
- Guide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement
- Provide feedback to product management about product enhancements that can address customer needs and guide additional value
- Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
- Stay current on competitive analysis and market differentiation
- Support marketing events including executive briefings, conferences, user groups, and trade shows