Senior Solution Consultant

Summary

Join Ushur's Solution Consulting team as a Senior Solutions Consultant and play a key role in bridging customers, sales, product, and consulting teams. You will support the sales team, maximize customer benefits from Ushur's AI-powered platform, scope and design automation journeys, and provide technical support. This senior-level role involves working with a significant customer portfolio, including large, complex accounts, and contributing to process improvements. You will interface with customers and sales teams, act as a trusted advisor, and provide ongoing technical support. The position requires significant experience in solution consulting and a strong understanding of AI and SaaS solutions. Ushur offers a competitive salary, comprehensive benefits, and a thriving company culture.

Requirements

• Minimum of 8 years of IT or related experience with 4 years (of the total required 8 years of experience) in solution consulting with a mid-to-large SaaS enterprise solutions company or similar experience
• Knowledge in selling and supporting high-end solutions that involve both line of business and IT ownership
• Excellent verbal, written, and presentation skills with a comfort level in executive-level presentations
• Comfortable functioning in a thought leadership capacity
• Confident in providing direction and guidance to the client to achieve their goals
• Strong consultative, analytical, and communication skills needed to listen to, understand, and anticipate client needs (business and IT)
• Experience with modern project management tools like Jira or Asana
• Hands-on experience in the development of software proof of concepts
• Experience engineering software systems of medium-to-large scope and complexity
• Ability to juggle multiple projects with complex tasks
• Experience working with complex, multi-divisional, multi-geographical customers
• Ability to deliver quality training & product coaching both in person and over the phone
• Proven effectiveness at leading and conducting executive training sessions, meetings, and workshops (often remotely)
• Ability to travel domestically

Responsibilities

• Interfacing with customers and sales teams to recommend intelligent automation solutions, help solve problems and learn new opportunities for product enhancements
• Work as a trusted advisor to client to help them meet their strategic business goals with our technology
• From discovery to implementation, the senior solutions consultant is providing customers and sales team with ongoing technical support to help close deals
• Build relationships with client to build presence in accounts and impact successful outcomes
• Scoping and specifying complete process and conversation AI solutions
• Handling customer technical discovery process, providing the best recommendations for customer initiatives and support for deployments at large accounts often performing sales presentations and customized product demonstrations
• Creating Proofs-of-Concept for prospects including uncovering technical needs, deploying product, managing POC milestones and issues, answering security and implementation questions
• Provide demonstrations of product solutions, answering customer questions and capturing technical discussions
• Working alongside our clients’ teams to configure the Ushur product, ensure that the information in Ushur is accurate, train key users, and provide guidance on how best to use the tools
• Share responsibility for improving lifecycle processes, metrics, and tools

Preferred Qualifications

• Insurance industry experience
• Past experience in no-code/low-code systems, AI and NLP/NLU
• Familiarity with cloud services, preferably Amazon AWS
• Familiarity with REST APIs and Postman tool
• Passion for technology and for being a part of a fast-growing SaaS startup where we move quickly and wear many hats
• Flexible approach, able to operate effectively with uncertainty and change
• Driven, self-motivated, enthusiastic and with a “can do” attitude
• Strong Leadership skills

Benefits

• Unlimited PTO
• Wellness days (10 per year)
• Paid holidays (10 holidays + full week off at the end of December)
• Health, dental, and vision plans
• Life insurance
• Accident coverage
• 401(k) plan
• Stock options
• Opportunities to support your development, including assistance with certifications and continuing education related to your role at Ushur
• Hybrid work model (for employees based near HQ)
• Fully remote roles available for employees located outside of the HQ area