Senior Solution Consultant

Summary

Join ServiceNow's Solution Consulting team and make a significant impact on our future success by supporting the Employee Workflows team. You will play a key role in driving revenue for one of our products, collaborating closely with Sales, Product Management, and the executive team. This hands-on technical consultant position requires expertise in solution delivery and positioning throughout sales cycles. As a Solution Consultant, you will develop, position, and provide product-specific solutions while meeting sales goals. The role involves leading discovery workshops, providing product demonstrations, and answering technical questions. You will also contribute to strategic programs, provide product feedback, and share best practices with the team.

Requirements

• 5+ years of pre-sales solution consulting or sales engineering experience
• Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
• Experience working collaboratively with product management, product marketing, partners, and professional services
• Territory management skills, including pipeline building and working with Sales counterpart to promote execution excellence
• Willingness to travel

Responsibilities

• Support product sales as a technical and domain expert of a client-facing sales team
• Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
• Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
• Guide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement
• Provide feedback to product management about product enhancements that can address customer needs and guide additional value
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows