Senior Solution Consultant

Summary

Join Zuora as a Data Analyst Lead, spearheading the technical and data analytics processes for fraud tools on our subscription payment platform. You will conduct in-depth data analysis to identify trends and patterns, develop and optimize Python and SQL scripts for data manipulation, and generate comprehensive reports and visualizations for internal stakeholders and clients. This role demands strong client-facing communication skills, collaboration with cross-functional teams, and adherence to SLAs. You will also lead a team of data analysts and implement AI programming techniques to enhance analytical capabilities. The position is remote with occasional office visits. A background in finance or credit card payment flows, with demonstrable experience in payment fraud, is highly desirable.

Requirements

• Bachelor’s degree in Data Sciences, Finance, Computer Science, or a closely related discipline (Master’s degree preferred)
• Seven (7) or more years of professional experience in data analysis, ideally within the finance, credit card, or payment systems sector
• Extensive familiarity with Rule-Based Risk modeling and Payment Fraud tools
• Superior time management and self-discipline, with a proven ability to consistently meet demanding deadlines
• Substantial experience with data analysis tools, including Python, SQL, and SQL Server Management Studio (or similar)
• Familiarity with AI programming and machine learning applications
• Proficiency in database management systems, such as MySQL, PostgreSQL, JSON,and NoSQL
• Demonstrated ability to translate intricate data into actionable insights and articulate these findings in a clear, concise, and professional manner

Responsibilities

• Conduct in-depth analysis of data pertaining to payment systems, credit card transactions, and fraud detection to discern trends, patterns, and actionable insights
• Develop and optimize Python scripts, SQL queries, and SQL scripts for sophisticated data manipulation, extraction, and analysis
• Utilize SQL Server Management Studio (or equivalent software) for advanced database management and complex query execution
• Generate comprehensive data reports and visualizations for internal stakeholders and clients
• Engage in collaborative efforts with cross-functional teams to facilitate data-driven strategic decision-making
• Lead formal client meetings and effectively communicate data insights with clarity and precision, ensuring utmost client satisfaction. Comfortable with various levels of client interactions up to and including C level decision makers
• Rigorous analysis of data related to payment systems, credit card transactions, and fraud detection
• Manage and adhere to Service Level Agreements (SLAs) concerning data-related support tickets from clients and internal teams
• Ensure the integrity and reliability of data models, dashboards, and reports, concurrently maintaining stringent customer data security protocols
• Lead team of Data analysts as capacity scales
• Implement AI programming techniques to construct predictive models and enhance analytical capabilities

Preferred Qualifications

• Experience with machine learning or predictive analytics
• Proficiency with business intelligence tools like Tableau and Power BI
• Advanced knowledge of fraud analytics or payment system regulatory compliance

Benefits

• Competitive compensation, variable bonus and performance reward opportunities, and retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing