Senior Solutions Consultant

Summary

Join PointClickCare's Solutions Architecture team as a Senior Solutions Consultant, leveraging your expertise to support strategic market objectives. You will conduct process assessments, identify opportunities, and provide technology insights to guide customers toward best practices. Building strong relationships with clients and internal teams is crucial, acting as a trusted advisor on product development, process improvement, and achieving business goals. Lead in-depth analyses of customer processes, offering recommendations to cross-functional teams. Drive internal transformation toward a customer-centric approach. Expect up to 50% travel. This role involves mentoring and leading a team, setting goals, and fostering a positive team environment.

Requirements

• Post-secondary education in healthcare or regulated health professional designation preferred
• 5+ years, in long term and post-acute care setting providing consulting services for clinical,financial and/or business development/marketing departments
• Experience implementing or using the PointClickCare or other applications in market settings
• Self-starter, able to work independently, prioritize to deliver on time, adapt priorities and a flexible approach to sharing client insights

Responsibilities

• Drives customer-centricity and continuous improvement cross-functionally by actively prioritizing customer needs and continuously iterating to enhance their experience
• Acts as trusted advisor to strategic customers; understanding their unique challenges and demonstrating how solutions deliver measurable value; capturing feedback to inform product development and planning
• Collaborates with Product Management on solution business case, solution/UX design, development partners/early adopters, prioritization of customer feedback, and solution validation. Lead a team of individual contributors, mentor, guide and support them (dotted line, not direct reporting relationship)
• Coach and mentor team members to help them reach their full potential
• Lead by example and create an inspiring team environment with an open and inclusive culture
• Set clear team goals and expectations and monitor progress towards achieving them
• Encourage open and timely communication within the team and with other departments
• Provide day-to-day direction to a team of support or entry-level employees
• Act as an organization-level lead for projects
• Serve as a champion for the team, reinforcing processes, and ensuring that the team is prepared and ready to attend all training sessions
• Understand customer organizational change management needs, with ability to assess organizational readiness for recommendations. Consult with our sales team and customer success managers to ensure ongoing customer success
• Develops and executes market-specific programs that showcase the benefits of our solutions, using data to demonstrate value; Establishes and owns the definition of best practices and centers of excellence

Preferred Qualifications

• Masters degree
• Experience in a software support and consulting environment
• Demonstrate change agent qualities for customer-centric approach to engagements. Mentor staff with less experience

Benefits

• $144,000 - $160,000 a year
• + bonus
• + equity
• + benefits