Senior Solution Consultant - ServiceOps

Summary

Join ServiceNow's Solution Consulting team and significantly contribute to our success by supporting Service Operations Sales. Partner with the Mid-Atlantic & South Solution Consulting team, Sales team, Product Management, and the executive team. As a hands-on technical consultant, you will play a key role in solution delivery and positioning during sales cycles. You will be responsible for positioning Service Management, Technology Operations, and DevOps solutions, while achieving sales goals. This role requires strong technical expertise and collaboration skills.

Requirements

• 5+ years of pre-sales solution consulting or sales engineering experience in (product specific area) working with Enterprise and Strategic Customers
• Proficiency with the ServiceNow platform and specifically with IT Operations Management, including Pro and Enterprise features such as ITOM Visibility (Discovery & Service Mapping), ITOM AIOPs (Event Management/Health Log Analytics), ITOM Cloud Accelerate, and Platform Data architecture including CMDB (Configuration Management Database) & CSDM (Common Service Data Model)
• Proficiency of IT Operations Management adjacent solutions from third party vendors such as Data Center (Compute, Networking, Data Storage), Cloud Solutions (SaaS, PaaS), and integration solutions such as Asset Management and Security Operations vendor technologies
• Experience working collaboratively with product management, product marketing, partners, and professional services to specific outcomes
• Strong territory management skills, including whitespace analysis, pipeline building and working with Sales teams to guide execution excellence
• Self-Starter, no need to wait for direction or an action plan. See, analyze what’s needed and build a plan to execute effectively
• Creativity and a passion for seeing our customers become wildly successful with the Service Operations solution set
• Travel, as necessary to build the business of Service Operations in the major area

Responsibilities

• Partner with the core sales team as the technical expert for ITOM sales, helping to drive land and expand motions with Pro and Enterprise solutions
• Ideate, build and execute targeted Pipeline generation campaigns including but not limited to Webinars, Customer Labs, Customer Business Reviews, and specialized demos for ITOM solutions
• Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
• Guide customers into deeper adoption of Professional and Enterprise Solutions, helping to reduce backlog and accelerating time to value
• Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
• Provide feedback to product management about product enhancements that can address customer needs and provide additional value
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation to fluently articulate the imperative of Service Ops and ITOM in a digital first strategy
• Support events including pipeline campaigns, executive briefings, conferences, user groups, and trade shows for Service Ops