Senior Solution Specialist

Summary

Join Vista Group International as a Senior Solution Specialist and play a key role in executing on-premises implementations, projects, and consultations for our global clients. You will be responsible for ensuring the delivery of exceptional client experiences while migrating clients to our platform offerings. This involves developing a deep understanding of the cinema industry, performing project discovery and analysis, implementing solutions within the Vista software suite, and providing comprehensive client training. You will build strong client relationships, collaborate with team members across regions and departments, and contribute to the successful completion of various projects. The role requires a proactive approach to problem-solving and a commitment to delivering great outcomes. This position offers opportunities for professional growth and development within a dynamic and supportive team.

Requirements

• Typically, four years of experience or more with Vista Group software
• Assigned to medium and large client projects, creating exceptional client experiences and great outcomes
• A self-starter, infrequently seeks guidance or instruction
• Proficient on most products and at least one advanced product
• Takes proactive measures to prevent software issues
• Consistently achieves business goals and metrics successfully, promptly, and accurately
• Can execute on many project tasks confidently and independently, but often seeks guidance or instruction
• Practicing leadership capabilities
• Experience in a software application support, deployment, and consultancy
• Strong knowledge of SQL Server
• Ability to work on several tasks or projects simultaneously, prioritizing and following through to successful resolution
• Excellent problem-solving and analytical skills, verbal and written communication, and organizational skills with meticulous attention to detail
• Ability to remain composed under pressure, using independent discretion and judgment to assess situations and respond appropriately
• Commitment to excellent customer service and dedication to creating great outcomes and working relationships
• Current valid passport or able to obtain one promptly if required

Responsibilities

• Develop and maintain an extensive understanding of the cinema industry’s business operations to effectively configure and support Vista software for clients, becoming an expert in Vista’s suite of software modules
• Perform project discovery, analyze client requirements, create system designs, and implement solutions within the Vista suite of software, testing the configuration to satisfy client requirements
• Install and configure the Vista on-premise and platform software, as part of both smaller consultation projects and full-scale, long-term deployments, remotely and onsite
• Effectively train Vista clients both remotely and in person
• Consult with clients on best practices, helping them realize the full potential of the Vista software
• Take ownership of project tasks, delivering through to completion
• Build strong relationships with clients and team members
• Expected to perform cross-regional and cross-departmental tasks and initiatives as assigned either on an adhoc, temporary basis, or as part of a more formal rotation program
• While we intend to perform the vast majority of work during standard business hours, team members may be asked to assist with some work items that cannot be performed while clients are operating, including but not limited to system upgrades, maintenance items, or assist with other urgent or business critical, configuration and / or support items
• Travel domestically and internationally
• Other responsibilities as assigned

Preferred Qualifications

• Degree in Information Technology, Computer Science or equivalent
• .NET
• Experience in project management and governance
• Strong knowledge of cinema operations
• Strong knowledge of MS Office (Outlook, Word, Excel, PowerPoint, Access)

Benefits

• Rest & Relax Fridays - Finish at lunch time on Friday but get paid for the full day
• Annual volunteer day
• Employee Rewards and Benefits with Perkbox
• Medical Insurance / Medical Aid
• Employee Assistance Programme Service
• Paid Sick leave
• 5 days bereavement leave per year
• On-Site Breakfast Bar