Executive Office Senior Specialist

Summary

Join Valon as an Executive Office Senior Specialist and support our servicing operations by researching, responding to, and resolving customer complaints. You will advocate for homeowners, understand their feedback, and suggest solutions. This role requires effective issue resolution, compliance with legal and regulatory requirements, and liaison between homeowners and internal teams. You will monitor complaint notices and complete additional tasks as assigned. The ideal candidate has 1-2 years of complaints-processing experience, regulatory agency complaint handling experience, and familiarity with Zendesk, NICE, and Google Suite. Valon offers competitive salary, 401k matching, generous PTO, comprehensive benefits, and paid parental leave.

Requirements

• High school diploma or equivalent
• Exceptional oral and written communication skills
• Ability to work with minimal supervision in a fast-paced environment
• Attention to detail

Responsibilities

• Research homeowner complaints and execute or recommend solutions
• Effectively resolve homeowner issues
• Comply with all applicable legal and regulatory requirements, including state and/or regional requirements
• Liaison between the homeowner and applicable lines of the business
• Monitor complaint notices on various portals
• Complete additional responsibilities as assigned

Preferred Qualifications

• 1-2 years of complaints-processing experience
• Previous experience handling complaints by regulatory agencies
• Previous experience with Zendesk, NICE, and Google Suite
• Exceptional organizational and time management abilities

Benefits

• Competitive salary and a 401(k) plan—with a 4% annual match!
• No weekends or late nights required!
• 17 days of paid time off, 5 additional paid sick days, and 11 paid company holidays!
• We’ll invest in your physical and mental well-being with comprehensive, low-cost medical, dental, & vision benefits, and an EAP for additional support!
• In-office snacks and drinks (and Bagel Fridays)!
• We set new employees up for success with our company-wide New Hire Orientation! Other learning and development opportunities include quarterly possibilities for promotion and annual performance reviews
• Birthing and non-birthing parents receive 12 weeks of FULLY PAID time off to focus on their new addition(s)!