Remote Senior Solutions Architect

Summary

The job is for a remote Solutions Architect (ProServ) in the Americas timezones at Grafana Labs. The role involves providing specialized business and technical consultation to customers, managing customer onboarding and adoption of Grafana offerings, and ensuring ongoing support to customers.

Requirements

• 5+ years of experience working on deployment teams, using project management techniques
• Direct experience with o11y
• Best practices for both using and deploying an o11y stack (visualization, alerting, metrics, logs, traces) - preferably with Grafana products (Grafana, Prometheus/Cortex/Enterprise Metrics, Loki/Enterprise Logs, Jaeger/Tempo)
• A proven track record of successful delivery of customer projects, preferably enterprise o11y implementations for large customers
• Self-starter, adept at picking up new skills and technologies, and eager to break new ground
• Excellent communication skills to communicate with customers, partners, and internal members
• Vision to help us take our company to the next level
• *nix and Windows Server Administration
• Kubernetes (kubectl, Helm, Tanka preferred)
• Experience with Cloud Platforms - AWS, GCP, Azure
• Systems Architecture design
• Software Engineering experience and or ability to read code (GoLang/JS/TypeScript)

Responsibilities

• Manage the life-cycle of our customer’s onboarding and adoption of Grafana offerings and features
• Deliver packaged training, quick-starts, session cataloging, project and roadmap assurance, as well as specialized consulting for high-priority customers with complex technical requirements and resource constraints
• Monitor support requests to identify any recurring issues, act as the voice of the customer, and work with our product teams to recommend changes and improvements to our products

Benefits

• In the United States, the base compensation range for this role is $165,000 - $200,000. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process
• Benefits include equity, bonus (if applicable), and other benefits listed on our careers page