Remote Senior Solutions Architect

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Keyfactor

📍Remote - United States

Job highlights

Summary

Join our team as a Senior Solutions Architect and guide Keyfactor's enterprise customers through implementing and integrating Keyfactor's solutions into their infrastructure and applications.

Requirements

  • Minimum 5 – 7 years of experience in customer-facing technical roles within large enterprise IT environments (via services delivery, consulting, or employment)
  • Strong and effective communication skills with the ability to communicate at both a technical and business level with technical staff and/or executives
  • Flexibility and ability to thrive within a dynamic, rapidly growing company
  • Advanced time manage ment and prioritization skills , with experience managing competing priorities
  • Proven ability to manage complex technical projects and resolve critical customer issues
  • T echnical Competencies : Familiarity with Public-Key Infrastructure (PKI), digital certificates, and cryptography
  • Proficiency with Windows Server operating systems
  • Advanced, methodical, and expedient technical troubleshooting and problem-solving skills
  • Comprehensive knowledge of Active Directory Certificate Services & Active Directory Federation Services
  • Advanced scripting development using various Microsoft tools (SQL, PowerShell, etc.)
  • Proficiency in containerization platforms (Kubernetes, Docker) with hands-on experience in deploying applications using YAML
  • Willingness to learn new languages, technologies, and APIs as needed to meet customer requirements

Responsibilities

  • Assist our customers in designing, implementing and taking full advantage of Keyfactor solutions by: Partnering with Keyfactor Sales to ensure the customer is delivered the best solution possible
  • Leading design workshops with customers and documenting solution designs for customer approval
  • Ensuring customers prepare their personnel, systems and processes to take full advantage of Keyfactor solutions
  • Act as the primary technical point of contact to deliver Keyfactor solutions efficiently and effectively by: Implementing Keyfactor solutions using a collaborative approach that improves adoption with our customers
  • Ensuring that our customer’s requests are addressed quickly and to our customers ’ satisfaction
  • Identifying and mitigating risks related to technical solution design and/or client sentiment
  • Partner with cross-functional internal teams to promote continuous improvement by: Working with Keyfactor Product teams to identify new feature requests and report bugs
  • Actively contribu ting to the improvement of service delivery processes and methodologie s by raising pain points, proposing solutions, and championing new initiatives
  • Mentor ing and coach ing junior team members and provid ing technical guidance
  • Ensuring knowledge gained while implementing customer solutions is relayed across Professional Services
  • Increasing team efficiency by documenting common architectures and solutions

Benefits

  • Comprehensive benefit coverage, paid for by the company for you and your dependents (US)
  • Generous paid parental leave (US)
  • Dedicated employee-focused ambassadors via Key Contributors & Culture Committees
  • Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays
  • Global Volunteer Day, company non-profit matching, and 3 volunteer days off
  • Unlimited time off (US) and competitive time off globally
  • Monthly Talent development and Cross Functional meetings to support professional development

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