Remote Senior Solutions Architect
Keyfactor
📍Remote - United States
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Job highlights
Summary
Join our team as a Senior Solutions Architect and guide Keyfactor's enterprise customers through implementing and integrating Keyfactor's solutions into their infrastructure and applications.
Requirements
- Minimum 5 – 7 years of experience in customer-facing technical roles within large enterprise IT environments (via services delivery, consulting, or employment)
- Strong and effective communication skills with the ability to communicate at both a technical and business level with technical staff and/or executives
- Flexibility and ability to thrive within a dynamic, rapidly growing company
- Advanced time manage ment and prioritization skills , with experience managing competing priorities
- Proven ability to manage complex technical projects and resolve critical customer issues
- T echnical Competencies : Familiarity with Public-Key Infrastructure (PKI), digital certificates, and cryptography
- Proficiency with Windows Server operating systems
- Advanced, methodical, and expedient technical troubleshooting and problem-solving skills
- Comprehensive knowledge of Active Directory Certificate Services & Active Directory Federation Services
- Advanced scripting development using various Microsoft tools (SQL, PowerShell, etc.)
- Proficiency in containerization platforms (Kubernetes, Docker) with hands-on experience in deploying applications using YAML
- Willingness to learn new languages, technologies, and APIs as needed to meet customer requirements
Responsibilities
- Assist our customers in designing, implementing and taking full advantage of Keyfactor solutions by: Partnering with Keyfactor Sales to ensure the customer is delivered the best solution possible
- Leading design workshops with customers and documenting solution designs for customer approval
- Ensuring customers prepare their personnel, systems and processes to take full advantage of Keyfactor solutions
- Act as the primary technical point of contact to deliver Keyfactor solutions efficiently and effectively by: Implementing Keyfactor solutions using a collaborative approach that improves adoption with our customers
- Ensuring that our customer’s requests are addressed quickly and to our customers ’ satisfaction
- Identifying and mitigating risks related to technical solution design and/or client sentiment
- Partner with cross-functional internal teams to promote continuous improvement by: Working with Keyfactor Product teams to identify new feature requests and report bugs
- Actively contribu ting to the improvement of service delivery processes and methodologie s by raising pain points, proposing solutions, and championing new initiatives
- Mentor ing and coach ing junior team members and provid ing technical guidance
- Ensuring knowledge gained while implementing customer solutions is relayed across Professional Services
- Increasing team efficiency by documenting common architectures and solutions
Benefits
- Comprehensive benefit coverage, paid for by the company for you and your dependents (US)
- Generous paid parental leave (US)
- Dedicated employee-focused ambassadors via Key Contributors & Culture Committees
- Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays
- Global Volunteer Day, company non-profit matching, and 3 volunteer days off
- Unlimited time off (US) and competitive time off globally
- Monthly Talent development and Cross Functional meetings to support professional development
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