Remote Senior Solutions Architect

Summary

Join our world-class Customer Experience (CX) team as a Solutions Architect (ProServ) and provide customers with specialized business and technical consultation, guidance, training, roadmapping, and consulting to achieve their objectives using Grafana.

Requirements

• 5+ years of experience working on deployment teams, using project management techniques
• Direct experience with o11y
• Best practices for both using and deploying an o11y stack (visualization, alerting, metrics, logs, traces) - preferably with Grafana products (Grafana, Prometheus/Cortex/Enterprise Metrics, Loki/Enterprise Logs, Jaeger/Tempo)
• A proven track record of successful delivery of customer projects, preferably enterprise o11y implementations for large customers
• Self-starter, adept at picking up new skills and technologies, and eager to break new ground
• Excellent communication skills to communicate with customers, partners, and internal members
• Vision to help us take our company to the next level
• .nix and Windows Server Administration
• Kubernetes (kubectl, Helm, Tanka preferred)
• Experience with Cloud Platforms - AWS, GCP, Azure
• Systems Architecture design
• Software Engineering experience and or ability to read code (GoLang/JS/TypeScript)

Responsibilities

• Effective in working with customers, including business executives, project managers, and IT development staff
• Comfortable working with complex business and technological requirements and translating into the design of solutions, including data visualization, workflow recommendations, migrations, and enterprise scale architecture
• Ability to act as a functional lead and able to demonstrate clear approach to methodology as well as functional capabilities. Leads functional workshops with customers, documents requirements, and designs appropriate solutions
• Be a strong advocate for adherence to standards and best practices
• Stay current on Grafana Labs, observability, and related technologies