Senior Solution Architect

Summary

Join Klaviyo's Sales team as a Pre-Sales Solution Architect, contributing to our market-leading position in owned marketing. You will build strong relationships with prospects, becoming a technical champion and envisioning how Klaviyo integrates into their tech stacks. This role involves deep technical discovery, architecting Proof of Value plans, and becoming a Klaviyo expert. You'll work closely with developers and business teams, supporting product alignment and educating sales teams. Ideally, this is a hybrid role based in Boston, but remote options in Miami or New York are considered. Klaviyo offers a high-performing team environment and a competitive compensation and benefits package.

Requirements

• 3+ years experience in sales engineering, solutions engineering/architecture for a software product
• 3+ years in a role working with web development languages (Javascript, Node.js, React); REST APIs; and/or with a general purpose programming language such as Python
• Strong domain knowledge in several of the following areas and a proven ability to learn new domains quickly: marketing automation tools, customer data platforms (CDP), eCommerce systems, mobile apps, analytics, ad tech, data engineering
• Proven ability to track and learn from the ever-changing technical landscape and incorporate modern, optimized solutions to high-value problems
• A compelling and honest communicator and storyteller who can impress prospects at any level from executive to developer, with the capability to persuade technical stakeholders as well as explain technical concepts to non-technical stakeholders

Responsibilities

• Spearhead the technical and solution pre sales campaign to prospective Klaviyo Mid Market and Enterprise clients to help Klaviyo hit its revenue targets
• Conduct technical discovery around current customers architectures, understanding their business and technical challenges and opportunities
• Host technical workshops where you’ll be working with developers and business teams to align technical solutions to overall business outcomes
• Architect and execute Proof of Value plans to achieve technical selection over the competition
• Become a complete expert in the Klaviyo experience, from understanding the data pipelines and code base of our integrations to understanding technical tradeoffs between different implementations
• Support product field alignment by being the voice of our customer needs and working closely with our Developer Experience team and Product teams to synthesize product gap information
• Be the go-to internal technical and subject matter expert resource, educating sales team members as well as prospects/customers to provide a consistently positive Klaviyo experience

Benefits

• Medical, dental and vision coverage
• Health savings accounts
• Flexible spending accounts
• 401(k)
• Flexible paid time off
• Company-paid holidays
• A culture of learning that includes a learning allowance and access to a professional coaching service for all employees