Senior Solutions Architect

Summary

Join Trace3, a leading Transformative IT Authority, as a Senior Solutions Architect specializing in on-premise and cloud Contact Center solutions. This fully remote position offers the opportunity to build client relationships, design innovative solutions, and provide technical expertise throughout the project lifecycle. You will investigate existing environments, gather business requirements, and translate them into technical solutions using leading Contact Center technologies. Strong communication skills are essential for interacting with both technical and non-technical audiences. The role includes sales support, proposal development, and client presentations. Travel is minimal, with less than 10% domestic travel required.

Requirements

• Hold a Bachelor’s degree or foreign equivalent in Electronics and Communication Engineering, Electronics Engineering, Computer Science, or a related field and 8 years of experience as a Sales Engineer, Network Engineer, Software Engineer, or a closely related role
• Have 8 years of experience with comprehensive technical Contact Center and Collaboration solutions

Responsibilities

• Build relationships with clients through technology and solutions
• Provide the expertise to investigate and understand an existing environment, gather business requirements, and formulate technical and/or business solutions for achieving those requirements across a constantly evolving landscape of leading Contact Center technologies
• Serve as a design architect with a focus on on-premise and cloud Contact Center
• Provide sales support and technical expertise on assigned engagements
• Assume responsibility for the pre-sales solution design(s) on qualified opportunities
• Develop an understanding of a Client's vision, market position, and opportunities
• Work with account teams on proposals and create deliverables for the pre-sales process (Scope of Work, Bill of Materials, Solution Diagrams, etc.)
• Provide clients full support during a project’s lifecycle, including establishing technical and business requirements, justifications, developing technical designs, and creating detailed project plans
• Present proposed solutions to the customer and respond to any inquiries; proactively follow-up with customers as requested and required in a timely manner; provides on-site assistance, as needed, to address and resolve issues; provides assurance of technical competency and completeness of presented materials to clients
• Work with vendors and manufacturers to maintain an up-to-date knowledge of their portfolios and offerings

Preferred Qualifications

• Have experience with Cisco U/PCCE solutions, including but not limited to: Cisco ICM, CVP, VVB, Finesse, CUIC, ECE, CUSP, CUBE, SIP, and server virtualization
• Have experience with Cloud Contact Center (CCaaS) providers (E.g., Cisco, Amazon, NICE, Genesys, RingCentral or Five9)
• Have experience mapping business needs to technology solutions
• Have experience communicating effectively with clients at all levels and leading discussions and meetings with customers at a business and technical level

Benefits

• Comprehensive medical, dental and vision plans for you and your dependents
• 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
• Competitive Compensation
• Training and development programs
• Stocked kitchen with snacks and beverages
• Collaborative and cool culture
• Work-life balance and generous paid time off