Senior Solutions Architect

Summary

Join Grafana Labs as a Solutions Architect (ProServ) and become a professional services partner for our customers, guiding them to success with Grafana. You will work hands-on, understanding customer challenges and providing solutions through training, roadmapping, and specialized consulting. This role involves managing the customer onboarding and adoption lifecycle, delivering packaged training, and ensuring ongoing value from our products. You will collaborate with various teams, including Sales, Product Management, Engineering, Support, and Professional Services, to drive innovation and improvements. The position is remote, with consideration for candidates in Singapore time zones. This is a career-defining opportunity for those passionate about working with customers and leading-edge technologies.

Requirements

• 5+ years of experience working on deployment teams, using project management techniques
• Direct experience with o11y
• Best practices for both using and deploying an o11y stack (visualization, alerting, metrics, logs, traces) - preferably with Grafana products (Grafana, Prometheus/Cortex/Enterprise Metrics, Loki/Enterprise Logs, Jaeger/Tempo)
• A proven track record of successful delivery of customer projects, preferably enterprise o11y implementations for large customers
• Self-starter, adept at picking up new skills and technologies, and eager to break new ground
• Excellent communication skills to communicate with customers, partners, and internal members
• Vision to help us take our company to the next level
• Kubernetes (kubectl, Helm, Tanka preferred)
• Experience with Cloud Platforms - AWS, GCP, Azure

Responsibilities

• Effective in working with customers, including business executives, project managers, and IT development staff
• Effective in understanding business needs and distilling the information into business and technical requirements
• Comfortable working with complex business and technological requirements and translating into the design of solutions, including data visualization, workflow recommendations, migrations, and enterprise scale architecture
• Ability to act as a functional lead and able to demonstrate clear approach to methodology as well as functional capabilities
• Leads functional workshops with customers, documents requirements, and designs appropriate solutions
• Speed is paramount. This team is nimble and is the fulcrum to accelerate the delivery of the solution for customers
• Be a strong advocate for adherence to standards and best practices
• Stay current on Grafana Labs, observability, and related technologies
• You'll be a key resource for our Sales, Product Management, Engineering, Support, and Professional Services teams as they look to drive innovation and improvements into future product and offering enhancements

Benefits

• In Singapore , the base compensation range for this role is 184,000 SGD - 221,000 SGD
• Actual compensation may vary based on level, experience, and skillset as assessed in the interview process
• Benefits include equity, bonus (if applicable), and other benefits listed on our careers page
• Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment
• Remote-First, Global Culture – Work from anywhere with collaboration at the heart of everything we do
• Transparent Communication – Expect open decision-making and regular company-wide updates
• Innovation-Driven – Autonomy and support to ship great work and try new things
• Open Source Roots – Built on community-driven values that shape how we work
• Empowered Teams – High trust, low ego culture that values outcomes over optics
• Career Growth Pathways – Defined opportunities to grow and develop your career
• Approachable Leadership – Transparent execs who are involved, visible, and human
• Passionate People – Join a team of smart, supportive folks who care deeply about what they do
• In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it
• Balance is Key - We operate a global annual leave policy of 30 days per annum
• 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect