Senior Solutions Architect

Summary

Join Grafana Labs' world-class Customer Experience (CX) team as a remote Solutions Architect (ProServ) based in Singapore timezones. As a Solutions Architect, you will provide customers with specialized business and technical consultation and guidance to achieve their objectives using Grafana. You will be a hands-on professional services partner, understanding customer challenges and guiding them to solutions through training, roadmapping, and specialized consulting. You will manage the lifecycle of customer onboarding and adoption of Grafana offerings, delivering packaged training, quick-starts, and project assurance. You will also provide ongoing support, monitor support requests, and work with product teams to improve products. Success in this role requires strong technical expertise, project management skills, and excellent communication skills.

Requirements

• 5+ years of experience working on deployment teams, using project management techniques
• Direct experience with o11y
• Best practices for both using and deploying an o11y stack (visualization, alerting, metrics, logs, traces) - preferably with Grafana products (Grafana, Prometheus/Cortex/Enterprise Metrics, Loki/Enterprise Logs, Jaeger/Tempo)
• A proven track record of successful delivery of customer projects, preferably enterprise o11y implementations for large customers
• Self-starter, adept at picking up new skills and technologies, and eager to break new ground
• Excellent communication skills to communicate with customers, partners, and internal members
• Vision to help us take our company to the next level
• Kubernetes (kubectl, Helm, Tanka preferred)
• Experience with Cloud Platforms - AWS, GCP, Azure

Responsibilities

• Effective in working with customers, including business executives, project managers, and IT development staff
• Effective in understanding business needs and distilling the information into business and technical requirements
• Comfortable working with complex business and technological requirements and translating into the design of solutions, including data visualization, workflow recommendations, migrations, and enterprise scale architecture
• Ability to act as a functional lead and able to demonstrate clear approach to methodology as well as functional capabilities
• Leads functional workshops with customers, documents requirements, and designs appropriate solutions
• Speed is paramount. This team is nimble and is the fulcrum to accelerate the delivery of the solution for customers
• Be a strong advocate for adherence to standards and best practices
• Stay current on Grafana Labs, observability, and related technologies
• You'll be a key resource for our Sales, Product Management, Engineering, Support, and Professional Services teams as they look to drive innovation and improvements into future product and offering enhancements

Benefits

• Equity
• Bonus (if applicable)