Senior Solutions Delivery Consultant

Summary

Join Nextiva as a Solutions Consultant and redefine customer experiences through conversation-centric platform implementation. You will be responsible for the successful project management of Nextiva's product solutions, from sales contract to deployment. This role demands strong technical expertise in UCaaS, CCaaS, and related technologies, along with exceptional communication and problem-solving skills. You will collaborate with sales, engineering, and technology teams to deliver high-stakes projects, ensuring customer satisfaction and value proposition fulfillment. The ideal candidate possesses a minimum of 5 years of solutions delivery experience and a deep understanding of enterprise solutions architecture. This position requires strong time management, organizational skills, and the ability to manage multiple projects simultaneously.

Requirements

• BA/BS degree desired
• Minimum of 5 years of solutions delivery experience or solutions engineering experience
• Must have a Professional and Collaborative demeanor
• Deep technical working understanding of voice, contact center, data movement, and SaaS application requirements
• Exceptional analytical and problem-solving ability
• Must be comfortable working in an accountable, high-speed, high-pressure environment
• Highly organized, must be able to handle multiple tasks with speed and accuracy, independently
• Must be capable of prioritizing activities and scheduling to obtain effective results
• Strong oral and written communication and presentation skills
• Excellent customer and vendor relationship management skills and comfortable talking with clients at all levels of an organization
• Will/must manage flexible hours per customer needs and related project milestones
• Must possess strong time management and self-project management skills

Responsibilities

• Before a solutions project is sold, work closely with sales and pre-sales engineers for completeness and accuracy of scoping and a clear understanding of customer requirements and value proposition
• Initiate and manage enterprise solutions Professional Services projects, ensuring the technical development/delivery, resourcing, and vendor management planning is in place, maintained, and accurate
• Gather and document business processes (existing and future) and well as participate in discovery and rapid design sessions
• Write specifications for desired solutions, configurations, and system integrations as needed
• Advise and consult clients on best practices for UCaaS/CCaaS processes, user interface, and architecture and assist technical consultants with architecting solutions, related customizations, workflows, and reports to model the client’s organizational processes and demonstrate the desired value proposition
• Responsible for the overall project management of the involved resources to ensure projects deliver the desired outcomes (schedule, costs, quality, resource management, and benefits) including scope and change requests, and maintaining appropriate project status data and time entry in PSA tools
• Maintain continuous communication with customer(s) while maintaining project schedules highlighting potential risks and bringing forward issues with optional resolutions
• Facilitate and lead weekly meetings, discovery, and design review sessions, demos, etc. as needed
• Responsible for ensuring that all delivery projects’ artifacts are in place and compliance with Nextiva’s delivery methodology
• Assist with demos, configurations, testing, and training as needed
• Stay up-to-date understanding of business processes, issues, and technology especially related to the operation of sales, marketing, and customer service departments within an organization

Preferred Qualifications

• Preferred 5-7 years of technical experience in UCaaS and/or CCaaS
• Experience with Agile/Scrum and Waterfall methodology preferred
• Preferred experience with SalesForce and working with PSA software