Senior Solutions Director

Summary

Join SpotMe as a Senior Solutions Director and lead pre-sales solutions engineering and post-sales implementation programs. Oversee pre-sales activities, coordinating with various teams to ensure deals are successfully scoped and presented. Support the planning and execution of customer implementations, providing leadership to program managers and a solution architect. Contribute hands-on to high-impact activities as needed. Implement improved workflows and assets, including updated processes, sales pitches, and SOW templates. This role requires industry expertise in life sciences, strong customer relationship skills, and technical dexterity.

Requirements

• Industry expertise with business orientation: you speak, and understand pharma HCP engagement, with all the nuances (medical, commercial, marketing). You have a flair for spotting pain points, helping customers form business cases and guide them towards execution
• Building a very close relationship with customer stakeholders: you can navigate the buying/implementation centers and build trust (“align”) with stakeholders
• Technical dexterity: you inspire confidence with technology – with your understanding of our products and its components, and how it integrates with the broader life sciences HCP engagement stack - of which you have a deep understanding
• Hands-on, pragmatic troubleshooting: pharma implementation is complex; you ensure it never comes to a standstill by being creative and always seeking the small wins

Responsibilities

• Oversee pre-sales activities and coordinate between sales, solution engineering (1 direct report to hire), product, engineering, implementation and operations to ensure deals are scoped and showcased in a compelling way that makes us win
• Support the planning and successful execution of customer implementations, including oversight of the Program Managers (2 direct reports) and solution architect (1 direct report). Provide leadership to ensure onboarding, integrations and enablement are progressing within the established scope, are brought to completion and deliver tangible/measurable customer value
• Step in as a hands-on contributor for high-impact pre-sales and implementation activities when needed. You will take on specific projects/tasks yourself, or jump in for hands-on troubleshooting
• Implement reworked pre-sales and post-sales workflows and assets, including updated implementation processes, scoping, sales pitches, and SOW templates that better align with our current product positioning and buyer expectations. You will work closely with sales, product, engineering and services teams to put these changes into action and embed these changes into our operating model to ensure stronger alignment and consistent delivery standards