Senior Solutions Engineer

Summary

Join Classy's team as a Senior Solutions Engineer to serve as a product expert and technical resource for complex nonprofit customers, working with account executives and product teams to support sales activities and drive continuous improvement.

Requirements

• Bachelor's degree or equivalent work experience
• 3-5 years of experience in solutions engineering, sales engineering, or a related technical field
• Strong technical skills and understanding of SaaS platforms and APIs, most notably the Salesforce ecosystem and other nonprofit tech software and integrations
• Outstanding communication and presentation skills, with the ability to convey complex technical concepts to both technical and non-technical audiences
• Proven track record of collaborating effectively with cross-functional team and forming relationships with customers
• Strong problem-solving skills and a strategic approach
• Ability to travel occasionally as needed to meet with clients or attend industry events

Responsibilities

• Develop a deep understanding of Classy's platform, features, and capabilities
• Effectively translate customer needs into innovative solutions using the Classy platform and our technology partners
• Partner with Account Executives and Account Managers as well as product team members to support sales activities
• Participate in all aspects of the sales evaluation process to provide expertise in addressing challenges and providing technical solutions
• Be a strategic owner in technical presentations and demonstrations: conduct engaging and impactful presentations that showcase the platform's features and benefits in an effort to effectively address customer requirements
• Act as a liaison between nonprofits and the product team, facilitating effective communication and feedback. Provide valuable insights to inform the product roadmap, advise on feature enhancements, and drive continuous improvement
• Stay updated on industry trends and standard methodologies in the nonprofit tech space. Share knowledge and insights with the team to enhance their skills and capabilities

Benefits

• Market competitive pay
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee-only plans and 85% for employee + dependent plans) and employer HSA contributions
• 401(k) retirement plan with company matching
• Hybrid workplace with fully remote flexibility for many roles
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses
• A variety of mental and wellness programs to support employees
• Generous paid parental leave and family planning stipend
• Company provided life and disability coverages
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday
• Learning & development and recognition programs