Senior Solutions Engineer

Summary

Join Experian as a Senior Solutions Engineer for EMS Identity Solutions and contribute to winning new business and servicing existing accounts. You will leverage your technical expertise to influence pre-sales strategy, configure and implement client data flows, and become an expert in diverse customer requirements. This client-facing role involves collaborating with product and engineering teams, creating solutions, and enhancing EMS Identity products. You will explain technology and product positioning to various audiences, maintain client relationships, and support business development projects. The position requires strong technical skills, experience in data analysis, and the ability to handle multiple accounts simultaneously.

Requirements

• Have 5+ years of experience as a Solutions Engineer
• Be comfortable with SQL, data analysis, and Internet technologies
• Possess technical skills: understanding of web technologies and digital marketing/advertising
• Be able to ask critical questions to scope projects, qualify/disqualify opportunities, gather detailed product requirements
• Be able to create PowerPoint presentations and reports to convey EMS value
• Be able to handle multiple prospect accounts simultaneously

Responsibilities

• Help team efforts to win new business and service existing accounts by contributing important technical and product expertise
• Influence pre-sales strategy and configure and implement client data flows
• Become an expert in varying requirements and use cases across our broad portfolio of customers and develop the skills to apply EMS Identity Solutions to meet client goals best
• Explain details, answer questions, and architect solutions using EMS technology
• Work with the EMS Product Management and Engineering teams to create solutions and enhance EMS Identity products based on customer feedback and market demand
• Explain the technology and product positioning to business and technical audiences while maintaining customer relationships
• Be a technical product expert during client meetings to explain core EMS Identity solutions and value
• Be the technical contact for follow-up questions, integration, and pilot setup and provide documentation
• Organize and provide responses to functional and technical elements of RFIs/RFPs
• Manage client data ingestion process for pilots and tests
• Escalate, track, and solve client implementation issues
• Access internal systems and tools to fulfill requests for data and analysis
• Be the technical resource to support ongoing business development projects
• Document and report internally relevant marketplace insights and client requests to inform future product development
• Gather technical requirements from clients and work with the product team to architect solutions
• Configure client solutions using standard EMS Identity products and work with relevant product and engineering teams to develop custom solutions within the product development framework whenever necessary
• Create reports and presentations to convey EMS value to prospects and clients
• Maintain active relationships with main client team members
• Help train new employees on the technical aspects of our products and services
• Help identify and communication information both internally and externally

Benefits

• Great compensation package and bonus plan
• Core benefits including full medical, dental, vision, and matching 401K
• Flexible schedule, ability to work remotely, hybrid, or in-office
• Flexible time off, including volunteer time off, vacation, sick, and 12-paid holidays