Senior Solutions Engineer

Summary

Join NLX, a remote-first conversational AI technology platform company, as a Senior Solutions Engineer. You will lead a team in training and educating users on building conversational applications. This integral role involves elevating the NLX brand, showcasing technology capabilities, and establishing NLX as a premier platform. Close collaboration with engineering, product, partnerships, marketing, and sales teams is expected, reporting to the VP of Communications and Marketing. The position requires extensive technical expertise in conversational AI, AWS services, and various programming languages. Success in this role demands strong communication, teamwork, and a customer-centric approach.

Requirements

• Bachelor's degree preferred in Engineering/Computer Science, or equivalent experience. Master's preferred
• Experience 4+ years working with customers in a technical role, either as a Sales Engineer, Technical Consultant, IT Technical resources within a large enterprise
• At minimum 5-8+ years working as a software engineer. Understanding of application, server, and network security
• 3+ years using AWS services such as CloudFormation, ECS, API Gateway, Lambda, and DynamoDB
• Programming Languages: JavaScript (Node.js), Python, and Bash
• Experience with writing integrations services, and understand how to connect and program against APIs
• Understanding of Conversational AI
• AWS Certified Solutions Architect - Associate or higher
• Development experience with horizontally scaling systems design
• Strong communication skills, fluent in (written and spoken) English
• Works well independently and in collaboration, especially for this asynchronous remote team
• Outstanding interpersonal skills. The ability to create and maintain a strong relationship based on honesty, openness, and success. Strong communication skills, fluent in , written and spoken in English
• Demonstrate the ability to effectively and clearly communicate concepts, ideas, and knowledge to customers and teammates
• You are a team player with a friendly, positive attitude. You are comfortable wearing multiple hats and have genuine willingness to help out where help is needed
• Customer-focused and Enthusiastic in attitude. Help the Customer be successful by maintaining a never-give-up attitude
• Works well independently and in collaboration, asks for help when needed, and is brave in making decisions—strong attention to detail
• Be Adaptive. Drive a project and pivot based on the clients' needs, remove obstacles, and find creative ways to be successful
• Project Manager. Keep the client on track, understand decisions, and continue to drive them and us toward their success
• Technical Expert. You need to be able to dive into the technology, understanding and can program, have a strong understanding experience with enterprise IT systems and integration

Responsibilities

• Work with Customers during the solution and post-contract signing to help with technical integrations such as APIs, the configuration of AWS and other conversational services, and the configuration of the NLX platform
• Be the technical expert of the NLX system and have a strong understanding of how NLX works with NLU and NLP engines
• Be the technical expert on how NLX utilizes AWS services like Lex, Polly, and Amazon Connect. Be able to learn and become incredibly knowledgeable with other services like Alexa, Google Assistant, DialogFlow, and others as needed
• Build conversations within the NLX platform. You'll be asked to build, train, and help customers with our technology
• Develop integrations, review customers API documentation, and help with technical integrations when needed
• Provide business and technical value to the client through education, engagement, adoption of additional use cases while keeping them updated on new features of our platform
• Be able to drive engineering requirements, even be able to architect, code, design, test, and update the NLX code base with changes needed to deliver on our product and customer expectations
• Ensure the overall satisfaction of the client