Senior SRE

Summary

Join Heidi, a health tech startup on a mission to revolutionize healthcare delivery, as a Senior Site Reliability Engineer. You will play a crucial role in establishing and scaling our reliability practices, ensuring robust and secure AI-powered healthcare systems. This involves designing and implementing comprehensive observability strategies, managing incidents, defining SLAs/SLOs, and optimizing costs. You will collaborate closely with our engineering team and contribute to a blameless culture. The ideal candidate possesses extensive experience with observability platforms, incident management, and SRE practices. Heidi offers a flexible hybrid work environment, additional paid time off, corporate fitness rates, a personal development budget, equity, and the opportunity to make a global impact.

Requirements

• Extensive experience with observability platforms (Datadog preferred) and understanding of observability architecture
• Strong knowledge of OpenTelemetry and modern instrumentation practices
• Experience implementing APM and RUM in Python and React/React Native environments
• Track record of establishing incident management processes and fostering a blameless culture
• Experience defining and implementing SLAs/SLOs for enterprise customers
• Strong background in monitoring distributed systems and third-party service integrations
• Experience with cloud infrastructure (AWS required, Azure and GCP beneficial)
• Proven track record in implementing SRE practices and reliability improvements

Responsibilities

• Design and implement comprehensive observability strategies using Datadog, or other tooling that you are able to convince us with!
• Implement OpenTelemetry instrumentation across our backend and frontend services
• Set up real user monitoring (RUM) and application performance monitoring (APM) to ensure end-to-end visibility
• Create and maintain dashboards that provide meaningful insights for different stakeholders (technical teams, support, management)
• Monitor and optimise third-party service integrations, particularly for critical services
• Establish and implement incident management processes from the ground up
• Evaluate and implement appropriate incident management tools that integrate with our observability stack
• Create and maintain incident response playbooks and automated runbooks
• Lead post-incident reviews and foster a blameless culture
• Implement and maintain on-call rotations and escalation policies
• Define and implement SLOs that align with business requirements and customer expectations
• Set up error budgets and tracking mechanisms
• Create comprehensive SLA reporting for enterprise customers
• Design and implement SLI metrics that provide meaningful insights into service health
• Optimise observability costs through efficient logging and metrics collection
• Implement log management and retention strategies
• Fine-tune alerting to minimise alert fatigue while maintaining service reliability
• Evaluate and recommend cost-effective tooling solutions

Preferred Qualifications

• Experience with chaos engineering practices
• Knowledge of automated runbook implementation
• Healthcare industry experience
• Understanding of HIPAA or similar healthcare compliance frameworks

Benefits

• Flexible work with a 50% hybrid environment
• Additional paid day off for your birthday and wellness days
• Special corporate rates at Anytime Fitness in Melbourne, Sydney tbc
• A generous personal development budget of $500 per annum
• Become an owner, with shares (equity) in the company, if Heidi  wins, we all win