Senior Staff ServiceNow Engineer

Summary

Join Nagarro, a rapidly growing Digital Product Engineering company, and contribute your expertise as a ServiceNow expert. You will leverage your 10+ years of experience in ServiceNow, including Service Portal, ITSM, and integrations, to design and implement technical solutions. Your strong understanding of ITIL principles and business needs will be crucial in developing and configuring ServiceNow applications. You will collaborate with various teams, mentor junior team members, and ensure the quality of your work meets the highest standards. This role requires proficiency in scripting and a proven ability to translate business requirements into technical designs. You will play a key role in shaping the technical direction of our projects.

Requirements

• Total experience 10+ years
• Strong working experience in technical specification and implementation of the ServiceNow with specializing in Service Portal, Service Portal, ITSM, Integrations
• Strong experience in ServiceNow ITAM, HAM Pro, SAM pro or GRC or SPM or HRSD
• Hands-on experience in ServiceNow integrations with third-party systems
• Strong understanding of ITIL principles
• Strong Understanding of business needs and the needs to standardize processes and accommodate into the design
• Develops the technical solutions, implements them and performs the component Integration Tests
• Configure ServiceNow using scripting (UI Policies/Actions, Business Rules, Client Scripts, Jelly scripting, Angular JS)
• Ability to explore and grasp new technologies
• Proficient in communicating and driving technology solutions that support business objectives
• Ability to work effectively and manage partnerships with all areas and members of the business as well as all levels of the organization. Excellent analytical, critical thinking, problem-solving and prioritization skills
• Bachelor's or Master's degree in computer science, Information Technology, or a related field

Responsibilities

• Writing and reviewing great quality configuration
• Understanding the client’s business use cases and technical requirements and be able to convert them in to technical design which elegantly meets the requirements
• Mapping decisions with requirements and be able to translate the same to developers
• Identifying different solutions and being able to narrow down the best option that meets the client’s requirements
• Defining guidelines and benchmarks for NFR considerations during project implementation
• Writing and reviewing design document explaining overall architecture, framework, and high-level design of the application for the developers
• Reviewing architecture and design on various aspects like extensibility, scalability, security, design patterns, user experience, NFRs, etc., and ensure that all relevant best practices are followed
• Developing and designing the overall solution for defined functional and non-functional requirements; and defining technologies, patterns, and frameworks to materialize it
• Understanding and relating technology integration scenarios and applying these learnings in projects
• Mentoring your team members in projects and helping them keep up with new technologies